Aufgaben
- In unseren Key-Account-Teams arbeitest du als zentrale*r Ansprechpartner*in für deine Kund*innen. Mit deinem ganzheitlichen Blick nimmst du dabei direkten wirtschaftlichen Einfluss auf den Erfolg deiner Kundenaccounts.
- Von der Erstellung passgenauer Angebote über geschickte Preisverhandlungen bis hin zum erfolgreichen Vertragsabschluss gestaltest du den gesamten Vertriebsprozess aktiv mit.
- Deine fundierten Prognosen auf Basis von Markt- und Kundendaten bilden dabei das Rückgrat für unsere Planung.
- Für dich sind nachhaltige Kundenbeziehungen mehr als nur ein Geschäft – du pflegst einen engen Kontakt und etablierst dich als verlässliche*r Partner*in auf Augenhöhe.
- Als wichtiges Sprachrohr für unsere Kund*innen vernetzt du dich regelmäßig innerhalb von Bosch mit anderen Geschäfts- und Fachbereichen und bringst ihre Stimme direkt in die Organisation ein.
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What can you expect?
- You will develop, operate and optimize the pan-European Sales Operations Business in a Group function (BMW and MINI).
- You will determine the best Sales Operations processes for Region Europe.
- You are responsible to constantly monitor performances and defined KPIs by utilizing dashboards and AI to analyze data, ensuring operational excellence, informed decision-making and continuous improvement in close collaboration with the BI network and the team.
- You will prepare and present relevant insights in the dedicated European Management Circles.
- You will steer the regular exchanges with the different involved stakeholders, like central and headquarter departments (e.g. ordering, stock management, volume planning, young used car management) and market-based functions (e.g. area manager) and national sales companies.
- You will contribute to the adoption of highly automated processes to guarantee mass capability for the whole European Region.
- You will identify new system requirements and taking responsibility to forward process and system adjustments to the respective business process owner.
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YOUR RESPONSIBILITIES
- Support of and close cooperation with selected customers, partners and international Palfinger Marine entities
- Analysis of inquiries, preparation of quotations and technical and commercial clarifications
- Close cooperation with Palfinger internal departments, like Design, Application Engineering, Project Management, Production, After Sales and more
- Special focus on offshore wind business
- Further development and optimisation of Sales tools and processes
- Visit of international customers and exhibitions
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Your Responsibilities
- Manage Documentation: Create, collect, and maintain technical datasheets, drawings, and manuals; ensure proper upload to internal databases.
- Support Sales & Projects: Analyze customer requirements and provide documentation support across departments.
- Coordinate Certification: Maintain and renew product type approvals; apply for new certifications for upcoming products.
- Act as Key Contact: Liaise with Notified Bodies, Class Societies, and Authorities for certification processes.
- Ensure Compliance: Monitor regulations and standards (IMO SOLAS, ISO, DNV, Marine Equipment Directive) and share expertise internally.
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YOUR RESPONSIBILITIES
- Drive solution-oriented sales to key account customers across the EMEA region
- Conduct market analysis and define strategic targets
- Support and collaborate with local dealers to ensure customer satisfaction
- Work closely with internal stakeholders at both EMEA and corporate level
- Provide support in handling customer claims and ensuring timely resolution
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Your responsibilities
- Conduct global service assignments and on-site commissioning of marine equipment
- Lead factory acceptance tests and train service technicians
- Provide first-level technical support to end customers and service partners
- Analyze and resolve technical issues, preparing repair and solution proposals
- Collaborate on technical reports and implementation of improvement measures
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YOUR RESPONSIBILITIES
- Define, document, and continuously improve business processes and Palfinger Development Process (PDP) architecture, ensuring standardization and compliance across all process guidelines
- Take ownership of assigned data objects—including structure, creation, modification, and deletion—and ensure data accuracy, consistency, and KPI performance
- Evaluate, prioritize, and document Requests for Change (RFC), manage release activities, and support process testing, training, and roll‑outs
- Monitor and report process and data KPIs, identify improvement opportunities, and lead initiatives for efficiency and harmonization
- Support Process Owners and Managers, coordinate data experts, and lead data cleansing or improvement projects while fostering knowledge transfer across teams
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YOUR RESPONSIBILITIES
- Act as the main contact for retrofit and modification requests from customers, dealers and service partners
- Translate customer needs into clear technical solutions in close cooperation with design teams
- Develop and prepare retrofit and modification offers, including service kits
- Manage projects from initial inquiry through successful completion
- Build in-depth knowledge of PALFINGER marine and wind cranes to create effective solutions
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In your career, let’s prove what’s possible.
- Support understanding of customer processes, applications, and use cases to inform internal product and technology execution
- Participate in PDR, NPI, and beta-site activities by contributing technical inputs, observations, and structured feedback
- Assist in translating customer requirements and issues into clear, actionable technical information for internal teams
- Contribute to learning loops by documenting gaps, issues, and improvement opportunities identified during execution
- Collaborate closely with Engineering, Product Management, Field Service, and other partners to support aligned execution
- Support customer-facing technical discussions under guidance, building confidence and credibility over time
- Develop technical breadth and application knowledge toward becoming an effective customer-facing SME
- Travel up to 10–15% annually to support local account teams and direct customer engagements
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YOUR RESPONSIBILITIES
- Manage the international CPQ rollout across product lines, regions, and distributors, including supporting distributors in integrating the system into their processes and deploying it to their sales partners
- Ensure CPQ features are available throughout the entire sales structure
- Plan and conduct training sessions, workshops, and webinars for internal and external users
- Maintain ongoing communication with users to gather and relay feedback, while closely collaborating with the Product Owner and regional sales organizations to drive continuous tool improvement
- Develop rollout plans, coordinate schedules and resources, and monitor progress to provide timely updates to management
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YOUR RESPONSIBILITIES
- Define and own global product marketing and positioning strategies across the entire product lifecycle to drive sustainable business growth
- Lead and shape go-to-market strategies in close collaboration with Product Management, Sales, and Regional Marketing, ensuring alignment, strategic clarity, and global consistency
- Drive global product launches for complex products and services, managing timing, narrative, and readiness, with structured handovers to regional teams
- Develop product positioning and messaging frameworks that translate technical features into customer-relevant benefits and clear competitive differentiation
- Act as a strategic partner and project leader, collaborating across Product Management, Sales, and Service to align perspectives, manage cross-functional initiatives, and deliver against objectives, timelines, and budgets
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Your Tasks
- Lead and develop the application engineering team according to Palfinger leadership principles.
- Perform early-phase engineering, including technical calculations, descriptions, and cost estimations.
- Create detailed technical specifications and competitive cost calculations in collaboration with internal teams and suppliers.
- Support projects post-handover and lead concept studies internally or with customers.
- Drive cross-functional collaboration to optimize project outcomes and streamline execution.
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- Du überwachst und validierst Transaktionen, identifizierst falsche Buchungen und gewährleistest die Einhaltung unserer internationalen Finanzprozesse für den Direktvertrieb.
- Du optimierst und sicherst die Qualität in unseren Accounting-Prozessen, einschließlich Kontenabstimmungen, Mahnwesen und internen Kontrollsystemen.
- Als kompetente/r Prozesspartner:in fungierst du für Fachstellen und Abteilungen in allen Rechnungswesen-Angelegenheiten.
- Du förderst den Wissensaustausch im Team, bearbeitest Eskalationen und bist der fachliche Ansprechpartner für Wirtschaftsprüfer und Revisionsberichte.
- Du erstellst, stimmst ab und präsentierst Entscheidungsvorlagen in internen Gremien.
- Du bist verantwortlich für die Freigabe von Abgrenzungen und Korrekturen.
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YOUR RESPONSIBILITIES
- Oversee after-sales projects from initiation through to successful handover
- Serve as primary point of contact for technical and contractual topics
- Ensure compliance with agreements and manage related documentation
- Support NCR processes and coordinate with service branches for project execution
- Maintain and update project data using internal tools (e.g., PALdesk)
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Deine Aufgaben
- Durchführung von Schulungen für Kund*innen und Mitarbeitende zu unseren Softwarelösungen und Produkten (online und vor Ort);
- Analyse von Kundenanforderungen/Kundenfeedback zur Weiterentwicklung von Schulungskonzepten;
- Erstellung und Pflege von Schulungsunterlagen und E-Learning-Inhalten in Form von Videos und Texten;
- Zusammenarbeit und Kommunikation mit internen Teams (Entwicklung, Support, Vertrieb, Projektmanagement);
- Selbstständige und kontinuierliche fachliche und praxisbezogene Weiterbildung sowie regelmäßiger Fachaustausch mit internen Abteilungen.
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