4 Service Delivery Manager Jobs in Salzburg
YOUR RESPONSIBILITIES
- Lead the development and implementation of condition monitoring, notifications, and predictive service across PALFINGER
- Collaborate with cross-functional teams to gather, align, and prioritize requirements for predictive service use cases
- Analyze customer journey, technical capabilities, and market needs to define high-impact projects
- Manage projects from concept to delivery — ensuring scope, quality, budget, and schedule compliance
- Continuously explore and integrate innovative machine learning and data science methods into predictive service offerings
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Wir möchten die Welt bewegen
- Gesamtverantwortung für den Testprozess - von der Konzeptionierung über die Durchführung bis zur Abnahme, inklusive Einhaltung der Quality Gates
- Steuerung eines virtuellen Testteams über mehrere Feature-Teams
- Verantwortung für Testumgebungen und Testdaten (einschließlich Datenmaskierung)
- Definition und Skalierung der Testautomatisierung sowie Governance für Tools und Standards
- Qualitätssicherung von Anforderungen und Spezifikationen, z. B. durch Shift-Left-Reviews, „Definition of Ready/Done“ und präzise Akzeptanzkriterien
- Transparenz und Reporting durch Metriken und Dashboards (z. B. Fehlerraten, Testabdeckung, Flakiness, Lead Time)
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RESPONSIBILITIES
- 7+ years of experience in FMCG industry and/or Technology, with at least 3 years focused on digital transformation in sales and distribution managing high performing teams
- Bachelor/Master degree from University, Technical University (FH Schule) or college in Business, Information Technology, or related field.
- Excellent command of English (written and spoken), German is a plus
- Track record implementing CRM, sales force automation, and/or Distribution Management platforms in FMCG environments
- Strong project management and stakeholder engagement skills
- Solid understanding of retail execution, distributor management, trade marketing, and field sales dynamics
- Entrepreneurial in solving problems and focused on delivering results
- Strong communicator with the ability to simplify complex concepts and strong selling skills to influence various stakeholders
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RESPONSIBILITIES
- University degree in computer science / similar study or equal practical experience
- At least 3 years of professional experience within an IT department or consulting company
- Hands-on experience in IT project management and in the global roll-out and delivery of business applications
- Demonstrated ability to collaborate across functions or work with external partners
- Understanding of software development and system architecture (data models, integration of systems, programming languages and APIs) is beneficial
- Experience with management, configuration and implementation of SaaS based solutions is valuable
- A good understanding of AI concepts and frameworks to drive applications and foster innovation is a plus
- Knowledge and experience in requirement engineering (user story creation, process modelling, prototyping, …) or business analysis is beneficial
- Proactive working style, excellent communication skills in English (German is a plus) paired with performance- and result-orientation
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