YOUR RESPONSIBILITIES
- Take ownership of the operational performance and scalability of PALFINGER’s global network of onsite training centers, ensuring excellence in execution, quality, and efficiency with tangible business impact
- Act as the operational counterpart to the Global Training Strategy & Digital Enablement function, ensuring disciplined execution of the global training strategy across training centers and regions within the globally defined standards and governance
- Inspire, lead and develop the EMEA training organization across Sales/Service/Technical and Installation Training — building a culture of performance, accountability, and continuous growth
- Provide functional leadership to training centers in APCA, LATAM, NAM and MARINE in strong cooperation with Global Training Strategy & Digital Enablement driving consistent execution, performance management and best-practice transfer at scale
- Shape the future of PALFINGER’s training network by driving business cases, capacity growth, and operational excellence initiatives, ensuring continuous improvement, safety, and quality through standardized processes, facilities, and equipment management across all global centers
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YOUR RESPONSIBILITIES
- Design and govern global end-to-end business processes
- Act as decision authority for process standards and deviations
- Drive business impact, with success measured through defined performance KPIs
- Ensure systems and data consistently enforce desired process outcome
- Lead cross-functional change across regions without line authority
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Tasks
- Responsibility for the administration and maintenance of time management systems (time tracking and absences)
- Reviewing, processing, and settling travel expenses in accordance with internal policies
- First point of contact for employees and managers regarding working hours, time tracking, and travel expenses
- Maintenance and continuous updating of digital personnel files
- Supporting the optimization of HR processes, particularly in the areas of time management and administration
- Administration of selected employee benefits (e.g. climate ticket, job bike leasing, etc.)
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YOUR RESPONSIBILITIES
- You govern the global Service process landscape, ensuring quality, consistency, lifecycle management and documentation approvals
- You own the global Service change request backlog, coordinating cross‑process input, supporting prioritization and conducting structured impact evaluations (business value, profitability, Clean Core, scalability)
- You design and maintain cross‑system roles and authorization concepts, ensuring SoD compliance and alignment with global governance standards
- You support the implementation of global process templates and operational changes, coordinate incidents and govern justified exceptions while minimizing process customization
- You coordinate Service reporting requirements, ensure end‑to‑end process KPI definitions, and act as a governance and quality gate between business stakeholders, process experts and the data & analytics organization, driving effective communication and end‑user enablement
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YOUR RESPONSIBILITIES
- Lead and manage projects, ensuring timely delivery of agreed objectives and results
- Drive continuous development and rollout of standardized process templates across the group
- Oversee release management, including implementation of RFCs, testing, and hypercare
- Coordinate technical implementations with internal and external partners (e.g., SAP S/4 HANA)
- Organize and ensure 3rd level support, including SLA management for 2nd level services
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Fast Facts
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Expertise: Business development, energy industry knowledge, marketing, partnership management, cross-cultural communication -
Location: Salzburg, Austria -
Level: Professional -
Languages: Fluent in English and Spanish; Portuguese is a plus
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YOUR RESPONSIBILITIES
- Manage ERP rollout projects and sub-projects, including work packages and change implementations
- Organize, prepare, and follow up on project meetings and workshops
- Coordinate cross-functional teams and external partners for project execution
- Oversee ERP support coordination, handling 2nd and 3rd level support for INFOR LN Financials
- Ensure timely resolution of support requests from EMEA and APAC regions
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YOUR RESPONSIBILITIES
- Support the preparation, analysis, and improvement of regular financial reports including monthly, quarterly, and ad-hoc reporting
- Participate in budgeting and forecasting processes by providing analytical insights and data support
- Contribute to IT-Controlling and efficiency projects by helping develop standards and optimize cost allocation systems
- Assist in managing intragroup service relationships and in further developing internal cost allocation models
- Process, clean, and analyze large data sets to ensure accuracy and provide meaningful financial insights
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YOUR RESPONSIBILITIES
- Collaboration in the Corporate Marketing & Communications department – within the External Corporate Communication team, with a focus on Public Relations
- Assisting in the creation of press releases and content planning (research, writing, and production) as well as presentations for the Executive Board and Management Team
- Editorial tasks such as research, text creation, editing, and translation of texts
- Supporting the organization of internal and external events
- Contributing to the daily operations of the Corporate Communications department
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YOUR RESPONSIBILITIES
- Design, implement and maintain data ingestion, transformation and provisioning
- Design data models and data architecture for effective data processing and storage
- DataOps: orchestrate and monitor data load processes, ensure data quality
- Support Machine Learning Operations (MLOps) with high-quality data products
- Coordinate with internal and external partners and stakeholders
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YOUR RESPONSIBILITIES
- Define and maintain security standards, architectures, and baselines for on-premise Active Directory, Entra ID, Microsoft 365, Purview and Azure environments, including privileged access and Zero Trust principles as well as Email and Communications Security
- Guide, steer, and supervise third-party service providers responsible for implementing and operating security configurations, ensuring alignment with internal policies and best practices
- Govern identity and access management, including privileged access management, conditional access, and continuous improvement of Zero Trust capabilities
- Support and coordinate security monitoring and incident investigations using Microsoft audit and logging tools, SIEM platforms, and endpoint detection solutions
- Collaborate with internal stakeholders and external partners to design secure network and cloud architectures, including firewall and secure access solutions, and ensure regulatory and policy compliance
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