ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
- You take over and support tasks in field service, such as service coordination and scheduling - this includes:
- Creating, monitoring and resolving service tickets,
- Planning service assignments and
- Creating and checking reports and evaluations
- You are in regular contact with our service technicians, customers, suppliers and service branches in Austria, Germany, the Netherlands and Oman.
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ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
- Du übernimmst und unterstützt bei Aufgaben im Field Service, wie der Servicekoordination und Disposition – dazu zählen das:
- Erstellen, Monitoren und Lösen von Servicetickets,
- Planen von Serviceeinsätzen und das
- Erstellen und Prüfen von Reports und Auswertungen
- Du bist im regelmäßigen Austausch mit unseren Servicetechniker*innen, Kunden, Lieferanten und Servicezweigstellen in Österreich, Deutschland, den Niederlanden und im Oman.
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Deine Aufgaben
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Ansprech- und Verhandlungspartner für Kunden -
Operative Verantwortung für die Kundendiensteinsätze inklusive technische Umsetzung und Einsatzplanung -
Sicherstellung der Servicequalität beim Kunden -
Ausbau und Entwicklung des eigenen Service Techniker Netzwerks -
Erarbeitung und Umsetzung von Schulungsplänen -
Koordination mit externen Dienstleistern und internationalen Servicepartnern -
Schnittstelle zu internen Fachabteilungen
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In your career, let’s prove what’s possible.
- Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites.
- Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
- Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
- Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
- Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
- Troubleshoot and create customer response action plans to support customer needs.
- Transparently discuss opportunities and challenges with customer to increase trust.
- Provide technical instruction and mentoring for more junior engineers.
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ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
- You will be responsible for the technical and organizational management of a 25-strong support team - including planning, management and further development.
- In close cooperation with our specialist departments, you will ensure that our customers' control center operations run smoothly.
- You will always maintain an overview, develop ideas for process optimization and implement measures to sustainably increase customer satisfaction.
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YOUR RESPONSIBILITIES
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Leading the service trainer and qualify & develop the competence of trainers -
Create the qualification journey for service employees with your team -
Organize and coordinate training planning globally with our local training manager -
Execute and ensure the delivery of training for our Palfinger product portfolio -
Work together with other departments, take on and incorporate training topics
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RESPONSIBILITIES
- University degree in Computer Science, Information Technology, or a related field
- Several years of experience in managing and architecting MS Entra ID
- Experience in project and service management
- Familiarity with B2E/B2B IAM technologies and processes
- Strong problem-solving abilities and can explain complex technical concepts clearly
- Highly customer-oriented and result-driven approach
- Capability of collaborating in interdisciplinary teams and leading project teams
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Vollzeit
Klagenfurt, Linz, Salzburg, Sankt Johann im Pongau
24.04.2025
Klagenfurt, Linz, Salzburg, Sankt Johann im Pongau
ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
- With your technical know-how, you standardize our IT product range (servers, storage, backup, virtualization).
- You record and evaluate requirements, coordinate their implementation and define the necessary processes.
- You evaluate and test new hardware and software, create concepts and maintain them on an ongoing basis continuously.
- You plan and coordinate IT infrastructure services as well as asset & license management, patch & release management.
- You communicate with stakeholders, manufacturers, service providers and internal departments and coordinate topics such as capacity management.
- You create, analyze and maintain reports, e.g. assets, licenses, planning, installations and configurations.
- You advise and support IT projects, e.g. rollouts and non-standard changes as well as service requests.
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RESPONSIBILITIES
- Bachelor’s or Master’s degree in Information Technology, Business Informatics, or a related field
- ITIL Certification at least Foundation
- Proven experience in IT Service Management, with a strong understanding of ITIL principles and practices.
- Demonstrated ability to lead ITSM projects and manage complex ITSM environments
- Ability to understand and translate business requirements into technical specifications
- Critical thinker with strong analytical and problem-solving skills
- Strong communication and interpersonal skills, with the ability to effectively work with diverse teams
- Independent self-starter with the aim “get things done”
- Passion for understanding the business needs, challenge those and finding innovative and pragmatic solutions
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Vollzeit
Salzburg, Sankt Johann im Pongau
24.04.2025
Salzburg, Sankt Johann im Pongau
ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
- Together with our sales team, you will plan and implement IT solutions for our control center customers.
- You will always focus on high availability, redundancy, performance and IT security.
- You will set up the infrastructures, plan the implementation of patches for our customers and ensure the smooth and secure operation of the control centers.
- You will accompany our technical project managers during customer meetings and on-site acceptance.
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ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
- With the support of experienced employees, you can acquire your technical qualifications step by step.
- You work actively and gain practical experience.
- Your goal: Gain experience in different areas and then specialise in an interesting area with the prospect of being taken on in one of the departments mentioned.
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ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
- You support our (inter)national customers and participate in the on-call wheel.
- You provide support for technical problems as part of the on-call service outside office
- office hours and at weekends.
- You will work with the team and our customers to develop solutions and workarounds.
- You will receive in-depth training to enable you to provide independent support for our eurofunk solutions - you will learn about various virtualization solutions, operating systems, databases, communication and control technology,
- You will get to know our comprehensive product range and specialize according to your interests and skills.
- By working in the control centers on site, you will get to know our products in use, customers and the control centers even better.
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RESPONSIBILITIES
- Up to 5 years of professional experience in Logistics / Supply Chain, preferably in an international FMCG environment
- Team player, proactivity, strong communication skills, problem solver
- An analytical mind, able to isolate key issues and plan major initiatives to minimize problems and exploit opportunities
- Willingness to learn, work and take on responsibility in a demanding and fast-changing environment
- Process orientation: holistic view of processes and experience in change management projects
- Project management skills with a definite “completer / finisher” mentality
- Very good knowledge in MS-Office, experience in SAP preferred
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ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
- You and your agile development team focus on the continuous improvement and maintenance of one of our versatile operations control systems.
- You act as the "voice of our customers" in the team and are therefore in close contact with our service team and other stakeholders in order to understand and specifically address reported errors and suggestions for improvement.
- You prioritize and manage the product backlog of errors reported by end customers.
- As a team, you ensure that maintenance tasks and bug fixes are resolved promptly and efficiently, and attach great importance to maintaining high product quality.
- You also plan the next maintenance releases together with the development team in coordination with your stakeholders to ensure that the resolved errors and improvements are also implemented promptly.
- You define clear acceptance criteria for bug fixes and optimizations and ensure that these are implemented precisely by your development team.
- Despite the focus on maintenance, you and your team are prepared to implement new features if necessary to further improve the product and increase customer benefits.
- You proactively communicate with the other product owners to identify and resolve dependencies.
- You make the necessary decisions and ensure that the desired goals are achieved.
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RESPONSIBILITIES
- Education
- Degree in computer science, Information Technology, or related field.
- Proven experience (7 years) in overseeing IT infrastructure, applications and data systems, preferably in a sports performance or high-performance environment.
- IT Related
- Broad understanding of IT infrastructure and application services.
- Proficiency in IT management, including budgeting and vendor control.
- Experience in developing and implementing IT strategies and roadmaps.
- Familiarity with data engineering concepts, including analytics platforms and data pipelines.
- Business Related
- Sound understanding of company functions and culture, particularly within the sports performance domain.
- General
- Strong customer focus and interpersonal skills.
- Ability to communicate complex technical matters effectively.
- Excellent organizational and problem-solving abilities.
- Result-oriented mindset with a proactive approach.
- Proficiency in both German and English language.
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RESPONSIBILITIES
- 5+ years of SAP ERP experience (in particular customising and master data management in FI/CO)
- Strong financial acumen and in-depth understanding of financial processes as well as proven track record of business process improvement initiatives.
- High attention to detail with excellent organisational and analytical skills, and the capability to handle projects and stakeholders
- Ability to quickly identify and analyse solution delivery risks & impacts as well as to define alternatives & prioritizations in order to remove roadblocks
- Ability to understand complex system correlations
- Ability to communicate effectively with both finance & technical as well as cross functional stakeholders
- Must be self-motivated, self-directed and be able to work under pressure in a fast-paced team environment
- Excellent command of English
- Strong communication skills, goal-oriented, team player
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In your career, let’s prove what’s possible.
At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.
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