Your responsibilities
- Implementation and rollout of a worldwide used PLM solution
- Supporting the analysis of requirements from different stakeholders
- Second and third level support
- Documentation and know-how transfer to the key users
- Supporting data cleanup and migration from legacy systems
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YOUR RESPONSIBILITIES
- Lead and manage projects, ensuring timely delivery of agreed objectives and results
- Drive continuous development and rollout of standardized process templates across the group
- Oversee release management, including implementation of RFCs, testing, and hypercare
- Coordinate technical implementations with internal and external partners (e.g., SAP S/4 HANA)
- Organize and ensure 3rd level support, including SLA management for 2nd level services
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YOUR RESPONSIBILITIES
- Support the definition of the BPM KPIs as well as the improvement of the BPM Framework, Process Modelling Notation and the Business Process Management Guide
- Further develop and the improve Business Process Architecture and support Process Owners and Senior Process and Data Manager in definition and documentation of the architecture of the process area
- Design, model and document business processes (BPMN 2.0) with special focus on the business process templates. Review and approve business processes against defined quality criteria to drive the cross-functional harmonization of business process documentation across the Process Landscape
- Provide consultancy to the Process and Data Organization in process architecture development and modelling, facilitate collaboration among BPM stakeholders to promote harmonized BPM practices and knowledge sharing including BPM trainings and development of training materials
- Perform administration and improvement of the BPM System (SAP Signavio) including the management of SAP Signavio dictionary, licenses, users and access rights
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YOUR RESPONSIBILITIES
- Define and evolve global Sales/O2C process standards, including governance rules and KPI set, to drive continuous improvement and alignment across regions
- Identify and coordinate process experts worldwide, execute advanced training programs, and ensure knowledge transfer across regions
- Build up a solid foundation for Process Performance Monitoring to enable process integrity and compliance by monitoring process performance via KPIs/PPIs, analyzing deviations, and initiating corrective improvement measures
- Manage global rollout tasks in course of roll-out projects, ensuring consistent implementation and expected business impact across entitie
- Define system-related process requirements for O2C processes (SAP SD) validate changes (incl. testing coordination) and conduct rollout changes within the global change-control framework (RFC process)
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YOUR RESPONSIBILITIES
- Design and govern global end-to-end business processes
- Act as decision authority for process standards and deviations
- Drive business impact, with success measured through defined performance KPIs
- Ensure systems and data consistently enforce desired process outcome
- Lead cross-functional change across regions without line authority
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Your responsibilities
- Conduct global service assignments and on-site commissioning of marine equipment
- Lead factory acceptance tests and train service technicians
- Provide first-level technical support to end customers and service partners
- Analyze and resolve technical issues, preparing repair and solution proposals
- Collaborate on technical reports and implementation of improvement measures
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- Consult and support business processes with focus on SAP EWM, SAP MM (Purchasing), and SAP TM
- Design, document, implement/customize, and optimize logistics processes in alignment with the Process & Data Organization
- Participate in and contribute to specification workshops for new business requirements
- Coordinate and collaborate with external implementation partners, acting as an interface between PALFINGER and external teams
- Independently manage tasks such as leading work packages or (part) project leadership, including preparation and reporting of workshops and project meetings, as well as handling incidents in assigned modules
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YOUR RESPONSIBILITIES
- Provide business process consulting with a focus on SAP SD and CS / S4 Service modules
- Design, document, customize, and optimize logistics processes in alignment with the Process & Data Organization
- Participate in requirement and specification workshops for new business demands
- Coordinate and collaborate with external implementation partners as an interface to internal teams
- Independently manage work packages or (sub-)projects, including preparation and reporting of workshops and meetings
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YOUR RESPONSIBILITIES:
- Develop training strategy, concept (approach, methodology, tools, training process) for implementing network of business processes in the functional organizations in course of the SAP S/4HANA transformation program
- Define enablement and change management principles and strategy
- Define training tools and systems and their setup for the proper planning and execution of the trainings
- Coordinate the development, sequencing and execution of the trainings in close collaboration with ICT and the Process and Data Organization
- Build network and facilitate collaboration among stakeholders of training and enablement within the project and in the local organizations (Train the Trainer)
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Vollzeit
Salzburg, Sankt Johann im Pongau
09.03.2026
Salzburg, Sankt Johann im Pongau
ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
- You take on the central role in our international IT projects and are the professional and technical contact person for our operations control software.
- As a process/domain expert, you will advise our customers and play a leading role in the planning, coordination and implementation of our software technologies.
- Together with our users, you determine their requirements for our software. In addition to analysing and documenting customer needs, you will act as an interface to our software development teams.
- In the course of software upgrades, you will accompany our customers during the rollout of new features and support them in the implementation of updates.
- Through continuous exchange, you will be familiar with customer needs and proactively address development potential.
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