YOUR RESPONSIBILITIES
- Develop and consult EMEA markets to drive After Sales growth and profitability
- Strengthen and support distributor networks across the region
- Increase market penetration of service products through strategic initiatives
- Drive retail performance via targeted actions and continuous monitoring
- Collaborate closely with internal stakeholders and external partners
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YOUR RESPONSIBILITIES
- Develop and grow the After Sales business in EMEA markets together with our national distributor partners
- Act as a trusted sparring partner for After Sales leaders, supporting them in improving performance and market maturity
- Identify growth opportunities through market insights, data and best‑practice sharing across countries
- Strengthen the uptake of After Sales solutions such as spare parts, service contracts and digital services
- Collaborate closely with internal teams across Spare Part Center, Lead Area Sales Managment, Network Development and Product Management
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Aufgaben – Dafür sorgen Sie bei uns:
- Internationale Zusammenarbeit & Prozessoptimierung: Als fachliche Ansprechperson sind Sie maßgeblich am Aufbau und der Gestaltung einer internationalen Zusammenarbeit mit dm Ländern & Agenturen im Bereich Retail Media beteiligt. Sie arbeiten an der fortlaufenden Gestaltung und Optimierung internationaler Prozesse mit.
- Datenanalyse: In dieser Position erarbeiten Sie internationale Vermarktungsstrategien, Analysen & Reports. Interpretation der Ergebnisse digitaler Vermarktungskampagnen sowie die Erarbeitung datenbasierter Empfehlungen zur stetigen Optimierung zählen dabei zu Ihren Hauptaufgaben.
- Projektmanagement: Die Begleitung und Durchführung internationaler Projekte im Bereich digitaler Vermarktung liegt ebenfalls in Ihrem Aufgabenbereich. Sie koordinieren die Anforderungen aller dm Länder der Teilgruppe AT. Zusätzlich stellen Sie nicht nur den Informationsfluss zu Weiterentwicklungen und Timings in die Länder der Teilgruppe sicher, sondern sind Ansprechpartner:in für die Fachabteilung von dm Deutschland und der dmTECH für definierte Themenfelder im Bereich Retail Media.
- Sponsored Product Ads: Sie übernehmen die Verantwortung, Weiterentwicklung und operative Beratung in den Ländern im Bereich Sponsored Product Ads. Zudem sind Sie auch hier zentrale Ansprechperson für die Fachabteilung von dm Deutschland und dmTECH.
- Digitale Vermarktung: Sie entwickeln das internationale digitale Vermarktungsportfolio weiter und sind unter anderem für das Monitoring der eingesetzten Tools, die Sicherstellung des effizienten Einsatzes und deren Optimierung zuständig.
- Koordination und Organisation: In dieser Funktion leiten Sie länderübergreifende Termine und sind für die Aufbereitung erforderlicher Unterlagen zuständig. Sie arbeiten eng mit internen Kolleg: innen aus allen dm Ländern sowie externen Partner: innen zusammen.
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YOUR RESPONSIBILITIES
- Support of the team in the planning and performing of internal audits / special projects
- Performance of data driven analytics and evaluation of business processes from an internal control and compliance perspective
- Coordination & handling of follow-up of measures
- Support of the team in the further development of tools & templates
- Proactive learning and development (e.g. learning on the job) of future-oriented competences and skills related to internal audit topics
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YOUR RESPONSIBILITIES
- Analyze customer requirements and business processes to design tailored ERP solutions using Infor LN and other standard/custom components
- Provide end-user support and incident management, including troubleshooting, help desk activities, and proactive issue resolution
- Collaborate cross-functionally with internal teams and external partners to test, implement, and document logistics processes and system enhancements
- Lead small projects or tasks independently, helping define new business needs and coordinating with stakeholders to ensure successful delivery
- Train clients and share knowledge internally, staying updated on software enhancements and continuously improving support processes and team capabilities
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YOUR RESPONSIBILITIES
- Disciplinary leadership and development of team member
- Implementation of operations requirements within the framework of PALFINGER release cycles with your team in close coordination with the Process and Data Organization (PDO)
- Optimization of internal and cross-departmental processes and structures in collaboration with other departments and the Palfinger Process and Data Organization (PDO)
- Coordination and collaboration with external service providers including budget monitoring and governance
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YOUR RESPONSIBILITIES
- Lead, coach, and develop a team of application specialists, fostering a collaborative and high-performing team culture
- Drive the implementation of business and operational requirements within PALFINGER release cycles in close collaboration with the Process & Data Organization (PDO)
- Continuously optimize operational processes, application services, and cross-functional collaboration across business and IT functions
- Manage relationships with external service providers, ensuring effective governance, service quality, and budget compliance
- Contribute to the strategic development of PALFINGER's SAP Operations landscape by driving innovation, standardization, and process improvements
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Your Responsibilities
- Provide disciplinary leadership and development for a team of technical experts, fostering a high-performance and collaborative culture
- Oversee the implementation and global rollout of a company-wide PLM solution, ensuring alignment with business goals and stakeholder requirements
- Coordinate the integration of PLM, working closely with the Process and Data Organization (PDO)
- Lead process optimization initiatives across departments, ensuring efficient and scalable solutions
- Manage external service providers, including contract governance, performance monitoring, and budget control
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YOUR RESPONSIBILITIES
- Work on SAP Finance projects, ensuring timely delivery of agreed objectives and results
- Drive continuous development and rollout of standardized process templates across the group
- Oversee release management, including implementation of RFCs, testing, and hypercare
- Coordinate technical implementations with internal and external partners (e.g., SAP S/4 HANA)
- Organize and ensure 3rd level support, including SLA management for 2nd level services
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RESPONSIBILITIES
- Advanced undergraduate students, postgraduate students or recent graduates (Bachelor's/Master's degree) in the fields of Human Resources Management, Educational Science, Organizational Psychology, Media & Communication Studies, Business Administration or similar fields
- First Experiences in project management, talent management, and human resources are an advantage
- Strong Organizational Skills: ability to manage multiple tasks, coordinate logistics, support training events and onboarding processes
- Content Creation Support: assist in preparing training materials, presentations and guides
- Excellent Interpersonal Skills: clear and professional written and verbal communication
- Curiosity & Growth Mindset: eager to learn and help elevate our team to new heights (digital media, global collaboration and L&D setup)
- Proactive working style: takes initiatives, suggests improvements, and follows through on tasks
- Detail-oriented: ensures accuracy in documentation and communication
- Interest in adult learning principles: understand how people learn best
- Digital savvy: highly skilled and confident with Microsoft Office & Canva
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YOUR RESPONSIBILITIES
- Define, document, and continuously improve engineering data structures, processes, and data models in systems such as Teamcenter and SAP S/4HANA
- Establish and maintain data-governance standards for data creation, changes, phase-out, quality, and usage
- Monitor engineering-data quality, lead enrichment and cleansing initiatives, and develop KPIs and reporting mechanisms.
- Support data migration, conversion, and system implementations or upgrades while ensuring data consistency and integrity across platforms.
- Collaborate with cross-functional stakeholders, build a network of product-data experts, and provide training and coaching to promote best practices
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YOUR RESPONSIBILITIES
- Ensuring the stable operation and continuous further development of the SAP SuccessFactors modules, including 2nd & 3rd level support
- Design, configuration, and administration of the SuccessFactors platform, including Foundation and cross‑modular functions
- Participation in group‑wide HR‑IT transformation projects, including data migration and integration of new solutions
- Close collaboration with HR and IT stakeholders, as well as coordination of external implementation and service partners
- Analysis of technical requirements, evaluation of new functionalities, and active contribution to the design of the HR system architecture
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Your mission
- Develop end-to-end features across the full stack - from backend APIs to modern web frontends - delivering solutions aligned with user needs and business objectives.
- Take an active role in analyzing requirements and contributing ideas to the conception and design of new features and products.
- Build new functionality and continuously improve existing features for our customer applications and digital portals.
- Collaborate on diverse customer projects across the stadium, ski resort, and trade fair industries, creating impactful digital experiences.
- Contribute to shaping and evolving the technical direction of our software stack, including architecture, code quality and best practices.
- Work closely within an agile, international and dynamic team to deliver high-quality, user-focused solutions.
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YOUR RESPONSIBILITIES
- Define and evolve global Sales/O2C process standards, including governance rules and KPI set, to drive continuous improvement and alignment across regions
- Identify and coordinate process experts worldwide, execute advanced training programs, and ensure knowledge transfer across regions
- Build up a solid foundation for Process Performance Monitoring to enable process integrity and compliance by monitoring process performance via KPIs/PPIs, analyzing deviations, and initiating corrective improvement measures
- Manage global rollout tasks in course of roll-out projects, ensuring consistent implementation and expected business impact across entitie
- Define system-related process requirements for O2C processes (SAP SD) validate changes (incl. testing coordination) and conduct rollout changes within the global change-control framework (RFC process)
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RESPONSIBILITIES
- Currently enrolled in or completed a university program in Data Science/AI, Computer Science, Statistics, or a related field
- Very good English skills, written and spoken
- Experience of programming in Python for data analysis and visualisation
- Database experience such as SQL or Snowflake, is a plus
- Experience with AI / Agents / etc, is a plus
- Familiarity with statistical methods and their application to solve real-world problems
- Excellent analytical skills with the ability to interpret data and present results clearly
- Communicates effectively and thrives in a collaborative team environment
- Willingness to learn and proactively take on new challenges
- Demonstrated ability to work independently on finding solutions to challenging problems
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