Your responsibilities
- Conduct global service assignments and on-site commissioning of marine equipment
- Lead factory acceptance tests and train service technicians
- Provide first-level technical support to end customers and service partners
- Analyze and resolve technical issues, preparing repair and solution proposals
- Collaborate on technical reports and implementation of improvement measures
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YOUR RESPONSIBILITIES
- Act as the main contact for retrofit and modification requests from customers, dealers and service partners
- Translate customer needs into clear technical solutions in close cooperation with design teams
- Develop and prepare retrofit and modification offers, including service kits
- Manage projects from initial inquiry through successful completion
- Build in-depth knowledge of PALFINGER marine and wind cranes to create effective solutions
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Your Responsibilities
- Rapidly grow market share in system gastronomy (Germany)
- Identify and acquire new customers with a ‘hunter’ mindset
- Develop customized concepts in collaboration with internal teams
- Conduct market and competitor analyses to spot growth opportunities
- Create and execute strategic account plans
- Lead contract negotiations and secure framework agreements
- Represent NovaTaste at trade fairs, industry events, and customer workshops
- Participate in regular team meetings in Germany and Salzburg
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Your Responsibilities
- Rapidly grow market share in system gastronomy (Germany)
- Identify and acquire new customers with a ‘hunter’ mindset
- Develop customized concepts in collaboration with internal teams
- Conduct market and competitor analyses to spot growth opportunities
- Create and execute strategic account plans
- Lead contract negotiations and secure framework agreements
- Represent NovaTaste at trade fairs, industry events, and customer workshops
- Participate in regular team meetings in Germany and Salzburg
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Fast Facts
- Expertise: PLC programming, SCADA/HMI systems, zenon or comparable tools (e.g. WinCC, Aveva, B&R, STEP7)
- Location: Salzburg (on-site)
- Level: Senior (5–7 years of experience)
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In your career, let’s prove what’s possible.
- Support understanding of customer processes, applications, and use cases to inform internal product and technology execution
- Participate in PDR, NPI, and beta-site activities by contributing technical inputs, observations, and structured feedback
- Assist in translating customer requirements and issues into clear, actionable technical information for internal teams
- Contribute to learning loops by documenting gaps, issues, and improvement opportunities identified during execution
- Collaborate closely with Engineering, Product Management, Field Service, and other partners to support aligned execution
- Support customer-facing technical discussions under guidance, building confidence and credibility over time
- Develop technical breadth and application knowledge toward becoming an effective customer-facing SME
- Travel up to 10–15% annually to support local account teams and direct customer engagements
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YOUR RESPONSIBILITIES
- Oversee after-sales projects from initiation through to successful handover
- Serve as primary point of contact for technical and contractual topics
- Ensure compliance with agreements and manage related documentation
- Support NCR processes and coordinate with service branches for project execution
- Maintain and update project data using internal tools (e.g., PALdesk)
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Deine Aufgaben
- Durchführung von Schulungen für Kund*innen und Mitarbeitende zu unseren Softwarelösungen und Produkten (online und vor Ort);
- Analyse von Kundenanforderungen/Kundenfeedback zur Weiterentwicklung von Schulungskonzepten;
- Erstellung und Pflege von Schulungsunterlagen und E-Learning-Inhalten in Form von Videos und Texten;
- Zusammenarbeit und Kommunikation mit internen Teams (Entwicklung, Support, Vertrieb, Projektmanagement);
- Selbstständige und kontinuierliche fachliche und praxisbezogene Weiterbildung sowie regelmäßiger Fachaustausch mit internen Abteilungen.
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