6 Customer Experience Operations Jobs in Salzburg
What awaits you?
- You support the Central- and Southeastern European markets within the Voice of Customer (VoC) area to ensure a homogeneous landscape to offer premium customer experience.
- You support the Rollout of new Customer Experience & VoC oriented projects.
- You analyze existing VoC processes / surveys and provide suggestions for improvements.
- You track and process ongoing system problems and requirements within Qualtrics (VoC tool) environment.
- The maintenance of established online platforms (i.e. FAQ Pages) is in your scope of responsibility incl. steering and aligning with 12 markets.
- You are responsible for user management topics/account creations of above mentioned tools.
- You support the KPI tracking by conducing weekly reports.
- You design training documents, presentations and conduct trainings for market and team members.
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Please submit your application exclusively via the application form. CVs sent by email will not be considered or processed.
If you have any questions or need clarification at any stage of the application process or during your journey with us, please don't hesitate to reach out to talentacquisition@amersports.com (HR). We're here to provide you with the support and information you need to make your experience with Amer Sports as smooth and enjoyable as possible. Your success and satisfaction are our top priorities, and we're always here to assist you!
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YOUR RESPONSIBILITIES
- Technical and managerial leadership of the team in the Order Engineering & Technical Documentation department
- Management and coordination of order-related processes
- Ensuring the timely preparation and delivery of technical documentation with optimization and further development of processes, tools and standards
- Interface management between Sales, Operations, Purchasing and Service
- Resource planning and capacity management within the area of responsibility and support in preparing quotations and clarifying technical aspects of customer requirements
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Vollzeit
Salzburg, Sankt Johann im Pongau
13.05.2026
Salzburg, Sankt Johann im Pongau
ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
- You take on the central role in our international IT projects and are the professional and technical contact person for our operations control software.
- As a process/domain expert, you will advise our customers and play a leading role in the planning, coordination and implementation of our software technologies.
- Together with our users, you determine their requirements for our software. In addition to analysing and documenting customer needs, you will act as an interface to our software development teams.
- In the course of software upgrades, you will accompany our customers during the rollout of new features and support them in the implementation of updates.
- Through continuous exchange, you will be familiar with customer needs and proactively address development potential.
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Fast Facts
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Expertise: Business development, energy industry knowledge, marketing, partnership management, cross-cultural communication -
Location: Salzburg, Austria -
Level: Professional -
Languages: Fluent in English and Spanish; Portuguese is a plus
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In your career, let’s prove what’s possible.
- Provide technical support in assembly and final test of the production floor
- Work with Lam Product Group Engineering in correcting design errors and driving RCCA
- Drive the improvement of the manufacturing processes to ensure product quality, cost, and on-time-delivery
- Drive work instruction creation and deployment within Lam’s manufacturing execution system
- Estimate manufacturing cost, determines time standards and makes recommendations for fixturing and process requirements of new product lines
- Maintain records and reporting systems for coordination of manufacturing operations
- Review new designs for manufacturability and makes recommendations to design engineering on manufacturability (DFMA) improvements
- Analyze the build process via pFMEA, identifies risks and bottlenecks, and drives improvement
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