Vollzeit | befristet | Praktikum
What awaits you?
- You support the central and southeastern European markets within the Voice of Customer (VoC) area to ensure a homogeneous landscape to offer premium customer experience.
- You support the Rollout of new Customer Experience & VoC oriented projects.
- You analyze existing VoC processes / surveys and provide suggestions for improvements.
- You track and process ongoing system problems and requirements within Qualtrics (VoC tool) environment.
- The maintenance of established online platforms (i.e. FAQ Pages) is in your scope of responsibility incl. steering and aligning with 12 markets.
- You are responsible for user management topics/account creations of above mentioned tools.
- You support the KPI tracking by conducing weekly reports.
- You design training documents, presentations and conduct trainings for market and team members.
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RESPONSIBILITIES
- Minimum A-level or a Bachelor’s degree in Commerce, Logistics, or equivalent professional experience in an international order-to-cash (O2C) environment.
- Experience in the FMCG/CPG industry is highly desirable.
- Proficiency in SAP S/4HANA, JIRA, BI reports, and Microsoft Office is preferred.
- A self-motivated team player with a positive mindset, entrepreneurial thinking, and the ability to manage multiple priorities in a fast-paced environment.
- Exceptional organizational skills, attention to detail, and service orientation.
- Fluent in both German and English, with strong professional communication skills.
- A proactive approach to identifying risks, understanding complex logistics processes, and finding effective solutions.
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ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
- You will be responsible for the technical and organizational management of a 25-strong support team - including planning, management and further development.
- In close cooperation with our specialist departments, you will ensure that our customers' control center operations run smoothly.
- You will always maintain an overview, develop ideas for process optimization and implement measures to sustainably increase customer satisfaction.
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RESPONSIBILITIES
- University degree in Computer Science, Information Technology, or a related field
- Several years of experience in managing and architecting MS Entra ID
- Experience in project and service management
- Familiarity with B2E/B2B IAM technologies and processes
- Strong problem-solving abilities and can explain complex technical concepts clearly
- Highly customer-oriented and result-driven approach
- Capability of collaborating in interdisciplinary teams and leading project teams
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RESPONSIBILITIES
- Bachelor’s or Master’s degree in Information Technology, Business Informatics, or a related field
- ITIL Certification at least Foundation
- Proven experience in IT Service Management, with a strong understanding of ITIL principles and practices.
- Demonstrated ability to lead ITSM projects and manage complex ITSM environments
- Ability to understand and translate business requirements into technical specifications
- Critical thinker with strong analytical and problem-solving skills
- Strong communication and interpersonal skills, with the ability to effectively work with diverse teams
- Independent self-starter with the aim “get things done”
- Passion for understanding the business needs, challenge those and finding innovative and pragmatic solutions
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ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
- You are interested in monitoring, controlling and managing applications and systems.
- Customizing applications with regard to usability, workflows and interfaces is exciting for you.
- You participate in the proactive further development and optimization of operating processes.
- You enjoy working in a team and like to act independently.
- You build up good expertise and make it available to the team.
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RESPONSIBILITIES
- At least 4 years of relevant experience in Project Management/ Finance/ Controlling/ Product Management/ IT/ Sales
- University Degree in Business Administration or Finance or IT
- Strong IT skills and technically savvy, familiarity with ERP systems or any integrated business analytics tool is an advantage (SAP - CRM, ERP (SD, FI, COPA), S4/HANA, SAC, BI or Essbase, Oracle, Salesforce, etc.)
- Experience in the FMCG industry and/or focus on sales controlling or revenue management is an advantage
- Ability to understand complex processes, identify risks and find solutions
- Results-oriented team player with strong communication and presentation skills
- Highly organised, proactive and passionate for learning
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In your career, let’s prove what’s possible.
- Troubleshoot new or existing product problems, involving designs, materials, or processes.
- Designs, develops, and implements safe and cost-effective complex equipment and methods of assembly for all phases of manufacturing.
- Define process and methods for high volume manufacturing which includes operations method sheet, routing, and sequencing.
- Perform virtual build and create sequence of assembly.
- Perform root cause investigation and recommend corrective action for operational problems, such as material use variances, bottlenecks, fixture issues during build or manufacturing process.
- Identify opportunities to improve manufacturing processes or resolve problems and follow through resolution to reduce costs, improve product quality, and cycle time.
- Reviews and develops designs that improve product manufacturability and assembly.
- Coordinate new product builds in pilot production manufacturing partnering closely with manufacturing and product engineers.
- Create and release engineering drawings & bill of materials (BOM) using Engineering Change Management process.
- Development of handoff package to allow product transition to high volume manufacturing.
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RESPONSIBILITIES
- Education
- Degree in computer science, Information Technology, or related field.
- Proven experience (7 years) in overseeing IT infrastructure, applications and data systems, preferably in a sports performance or high-performance environment.
- IT Related
- Broad understanding of IT infrastructure and application services.
- Proficiency in IT management, including budgeting and vendor control.
- Experience in developing and implementing IT strategies and roadmaps.
- Familiarity with data engineering concepts, including analytics platforms and data pipelines.
- Business Related
- Sound understanding of company functions and culture, particularly within the sports performance domain.
- General
- Strong customer focus and interpersonal skills.
- Ability to communicate complex technical matters effectively.
- Excellent organizational and problem-solving abilities.
- Result-oriented mindset with a proactive approach.
- Proficiency in both German and English language.
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In your career, let’s prove what’s possible.
At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.
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ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
- You and your agile development team focus on the continuous improvement and maintenance of one of our versatile operations control systems.
- You act as the "voice of our customers" in the team and are therefore in close contact with our service team and other stakeholders in order to understand and specifically address reported errors and suggestions for improvement.
- You prioritize and manage the product backlog of errors reported by end customers.
- As a team, you ensure that maintenance tasks and bug fixes are resolved promptly and efficiently, and attach great importance to maintaining high product quality.
- You also plan the next maintenance releases together with the development team in coordination with your stakeholders to ensure that the resolved errors and improvements are also implemented promptly.
- You define clear acceptance criteria for bug fixes and optimizations and ensure that these are implemented precisely by your development team.
- Despite the focus on maintenance, you and your team are prepared to implement new features if necessary to further improve the product and increase customer benefits.
- You proactively communicate with the other product owners to identify and resolve dependencies.
- You make the necessary decisions and ensure that the desired goals are achieved.
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