6 Customer Experience Operations Jobs in Salzburg
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YOUR RESPONSIBILITIES
- Technical and managerial leadership of the team in the Order Engineering & Technical Documentation department
- Management and coordination of order-related processes
- Ensuring the timely preparation and delivery of technical documentation with optimization and further development of processes, tools and standards
- Interface management between Sales, Operations, Purchasing and Service
- Resource planning and capacity management within the area of responsibility and support in preparing quotations and clarifying technical aspects of customer requirements
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Vollzeit
Salzburg, Sankt Johann im Pongau
23.05.2026
Salzburg, Sankt Johann im Pongau
ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
- You take on the central role in our international IT projects and are the professional and technical contact person for our operations control software.
- As a process/domain expert, you will advise our customers and play a leading role in the planning, coordination and implementation of our software technologies.
- Together with our users, you determine their requirements for our software. In addition to analysing and documenting customer needs, you will act as an interface to our software development teams.
- In the course of software upgrades, you will accompany our customers during the rollout of new features and support them in the implementation of updates.
- Through continuous exchange, you will be familiar with customer needs and proactively address development potential.
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YOUR RESPONSIBILITIES
- Analyze customer requirements and business processes to design tailored ERP solutions using Infor LN and other standard/custom components
- Provide end-user support and incident management, including troubleshooting, help desk activities, and proactive issue resolution
- Collaborate cross-functionally with internal teams and external partners to test, implement, and document logistics processes and system enhancements
- Lead small projects or tasks independently, helping define new business needs and coordinating with stakeholders to ensure successful delivery
- Train clients and share knowledge internally, staying updated on software enhancements and continuously improving support processes and team capabilities
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Fast Facts
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Expertise: Business development, energy industry knowledge, marketing, partnership management, cross-cultural communication -
Location: Salzburg, Austria -
Level: Professional -
Languages: Fluent in English and Spanish; Portuguese is a plus
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In your career, let’s prove what’s possible.
- Provide technical support in assembly and final test of the production floor
- Work with Lam Product Group Engineering in correcting design errors and driving RCCA
- Drive the improvement of the manufacturing processes to ensure product quality, cost, and on-time-delivery
- Drive work instruction creation and deployment within Lam’s manufacturing execution system
- Estimate manufacturing cost, determines time standards and makes recommendations for fixturing and process requirements of new product lines
- Maintain records and reporting systems for coordination of manufacturing operations
- Review new designs for manufacturability and makes recommendations to design engineering on manufacturability (DFMA) improvements
- Analyze the build process via pFMEA, identifies risks and bottlenecks, and drives improvement
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