4 Customer Experience Operations Jobs in Salzburg
Please submit your application exclusively via the application form. CVs sent by email will not be considered or processed.
If you have any questions or need clarification at any stage of the application process or during your journey with us, please don't hesitate to reach out to talentacquisition@amersports.com (HR). We're here to provide you with the support and information you need to make your experience with Amer Sports as smooth and enjoyable as possible. Your success and satisfaction are our top priorities, and we're always here to assist you!
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What awaits you?
- Implementation of pricing measures for Parts, Accessories, and Clothing across 9 markets.
- Implementation of the training program: aligning content and needs with all relevant stakeholders, organizing training events, and maintaining training systems and tools.
- Monitoring bonus target achievement and providing regular reporting to market managers.
- Contributing to the development and implementation of customer support strategy as well as new project rollouts.
- Supporting the rollout of new IT systems and applications.
- Analyzing data and preparing reports to support decision-making.
- Providing administrative support for dealer development and customer support operations.
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Vollzeit
Salzburg, Sankt Johann im Pongau
03.04.2026
Salzburg, Sankt Johann im Pongau
ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
- You take on the central role in our international IT projects and are the professional and technical contact person for our operations control software.
- As a process/domain expert, you will advise our customers and play a leading role in the planning, coordination and implementation of our software technologies.
- Together with our users, you determine their requirements for our software. In addition to analysing and documenting customer needs, you will act as an interface to our software development teams.
- In the course of software upgrades, you will accompany our customers during the rollout of new features and support them in the implementation of updates.
- Through continuous exchange, you will be familiar with customer needs and proactively address development potential.
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YOUR RESPONSIBILITIES
- Manage ERP rollout projects and sub-projects, including work packages and change implementations
- Organize, prepare, and follow up on project meetings and workshops
- Coordinate cross-functional teams and external partners for project execution
- Oversee ERP support coordination, handling 2nd and 3rd level support for INFOR LN Financials
- Ensure timely resolution of support requests from EMEA and APAC regions
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