4 Trainings-Support Jobs in Salzburg
YOUR RESPONSIBILITIES:
- Develop training strategy, concept (approach, methodology, tools, training process) for implementing network of business processes in the functional organizations in course of the SAP S/4HANA transformation program
- Define enablement and change management principles and strategy
- Define training tools and systems and their setup for the proper planning and execution of the trainings
- Coordinate the development, sequencing and execution of the trainings in close collaboration with ICT and the Process and Data Organization
- Build network and facilitate collaboration among stakeholders of training and enablement within the project and in the local organizations (Train the Trainer)
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What awaits you?
- You support the Central- and Southeastern European markets within the Voice of Customer (VoC) area to ensure a homogeneous landscape to offer premium customer experience.
- You support the Rollout of new Customer Experience & VoC oriented projects.
- You analyze existing VoC processes / surveys and provide suggestions for improvements.
- You track and process ongoing system problems and requirements within Qualtrics (VoC tool) environment.
- The maintenance of established online platforms (i.e. FAQ Pages) is in your scope of responsibility incl. steering and aligning with 12 markets.
- You are responsible for user management topics/account creations of above mentioned tools.
- You support the KPI tracking by conducing weekly reports.
- You design training documents, presentations and conduct trainings for market and team members.
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WAS SIE ERWARTET
- Erstellung von PNormen (interne Standards) aus dem Wirkungsfeld des Competence Clusters im Hinblick auf Standardisierung von Komponenten, Modulen, Werkstoffen sowie Norm- und Standardteilen für die gruppenweite Verwendung
- Vorantreiben von Standardisierungsmaßnahmen im Hinblick auf effiziente Konstruktionsweisen
- Projektmanagement/-leitung bei produktlinienübergreifenden Standardisierungsprojekten
- Definition und Harmonisierung von Anforderungen für mehrere Produktlinien auf Basis externer Normen im Bereich der mechanischen Konstruktion
- Anbieten von Support und Trainings für konstruktionsnahe Prozesse
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YOUR RESPONSIBILITIES
- Translate global After-Sales strategies into actionable regional go-to-market initiatives and coordinate international roll-outs, ensuring market readiness and stakeholder alignment
- Build and manage a Digital Ambassador network across distributor organizations to drive adoption of After-Sales products and digital services
- Develop and implement scalable enablement programs, including trainings, playbooks, and best practices
- Support regional teams and entities in positioning and promoting the After-Sales portfolio toward end customers and key accounts
- Monitor market adoption and partner performance, provide insights for portfolio optimization, and strengthen cross-functional collaboration with Product Management, Digital Solutions, and Sales
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