YOUR RESPONSIBILITIES:
- Develop training strategy, concept (approach, methodology, tools, training process) for implementing network of business processes in the functional organizations in course of the SAP S/4HANA transformation program
- Define enablement and change management principles and strategy
- Define training tools and systems and their setup for the proper planning and execution of the trainings
- Coordinate the development, sequencing and execution of the trainings in close collaboration with ICT and the Process and Data Organization
- Build network and facilitate collaboration among stakeholders of training and enablement within the project and in the local organizations (Train the Trainer)
|
YOUR RESPONSIBILITIES
- Take ownership of the operational performance and scalability of PALFINGER’s global network of onsite training centers, ensuring excellence in execution, quality, and efficiency with tangible business impact
- Act as the operational counterpart to the Global Training Strategy & Digital Enablement function, ensuring disciplined execution of the global training strategy across training centers and regions within the globally defined standards and governance
- Inspire, lead and develop the EMEA training organization across Sales/Service/Technical and Installation Training — building a culture of performance, accountability, and continuous growth
- Provide functional leadership to training centers in APCA, LATAM, NAM and MARINE in strong cooperation with Global Training Strategy & Digital Enablement driving consistent execution, performance management and best-practice transfer at scale
- Shape the future of PALFINGER’s training network by driving business cases, capacity growth, and operational excellence initiatives, ensuring continuous improvement, safety, and quality through standardized processes, facilities, and equipment management across all global centers
|
Wir möchten die Welt bewegen
- Als Customer Experience Manager:in organisierst du das Škoda Mystery Shopping und bist dabei mit Händlern, Herstellern und Agenturen in Kontakt
- Du beantwortest schriftliche Kundenanfragen im Vertrieb mit inhaltlicher Unterstützung durch die Fachbereiche
- Du arbeitest beim Reporting der Kundenzufriedenheit (Car Advisor) & von Google my Business mit
- Du unterstützt das Projekt zur Umrüstung der Škoda Händlerbetriebe auf die neue Corporate Identity (CI)
- Du entwickelst ein KI-basiertes Training mit Kunden-Avataren im Rahmen der Verkaufsausbildung
- Du wirkst bei der Vorbereitung & Durchführung von Präsenz- & Online-Trainings mit
|
YOUR RESPONSIBILITIES
- Maintain and ensure compliance with certification processes (ISO 9001, ISO 14001, ISO 45001, ISO 50001) across all Palfinger entities
- Conduct internal audits and assess the effectiveness of the Global PALFINGER Management System (GPMS)
- Develop audit programs, plans, schedules, and checklists based on risk assessments and strategic priorities
- Continuously improve QHSE policies and standards and assist local entities in their implementation
- Oversee corrective and preventive actions for compliance and support the implementation of global "Quality Leader" strategies and quality targets
|
Vollzeit | befristet | Praktikum
YOUR RESPONSIBILITIES
- Collaborate with the Corporate Marketing & Communications team, focusing on internal communication
- Support the implementation and maintenance of the new internal communication platform ("New Intranet")
- Create and manage content for global communication campaigns, including posters, brochures, and intranet updates
- Perform editorial tasks such as research, copywriting, editing, translation, and visual content editing
- Assist with internal mailings, employee inquiries, and general day-to-day activities within the Corporate Communications department
|
YOUR RESPONSIBILITIES
- Own and continuously develop the global internal communication strategy in alignment with Corporate Communications, brand, and Reach Higher 2030+; define tone of voice, governance, standards, and processes
- Steer global editorial and topic planning, ensure clear narratives, messaging consistency, and language guidelines; simplify communication by focusing on strategic relevance and impactful storytelling
- Own and coordinate the global internal communication ecosystem, including the intranet and collaboration platforms, ensuring a well‑orchestrated push‑and‑pull communication model across global, regional, and local levels
- Lead internal communication for major initiatives, change, and crisis situations; empower leaders as communicators through clear guidance, tools, and formats in close collaboration with Corporate Communications and HR
- Act as a strategic partner to Management, HR, and regional hubs; lead and develop the global internal communication team, fostering a culture of performance, accountability, and innovation
|
YOUR RESPONSIBILITIES
- Collaboration in the Corporate Marketing & Communications department – within the External Corporate Communication team, with a focus on Public Relations
- Assisting in the creation of press releases and content planning (research, writing, and production) as well as presentations for the Executive Board and Management Team
- Editorial tasks such as research, text creation, editing, and translation of texts
- Supporting the organization of internal and external events
- Contributing to the daily operations of the Corporate Communications department
|
YOUR RESPONSIBILITIES
- Define and evolve global Sales/O2C process standards, including governance rules and KPI set, to drive continuous improvement and alignment across regions
- Identify and coordinate process experts worldwide, execute advanced training programs, and ensure knowledge transfer across regions
- Build up a solid foundation for Process Performance Monitoring to enable process integrity and compliance by monitoring process performance via KPIs/PPIs, analyzing deviations, and initiating corrective improvement measures
- Manage global rollout tasks in course of roll-out projects, ensuring consistent implementation and expected business impact across entitie
- Define system-related process requirements for O2C processes (SAP SD) validate changes (incl. testing coordination) and conduct rollout changes within the global change-control framework (RFC process)
|
YOUR RESPONSIBILITIES
- Manage the international CPQ rollout across product lines, regions, and distributors, including supporting distributors in integrating the system into their processes and deploying it to their sales partners
- Ensure CPQ features are available throughout the entire sales structure
- Plan and conduct training sessions, workshops, and webinars for internal and external users
- Maintain ongoing communication with users to gather and relay feedback, while closely collaborating with the Product Owner and regional sales organizations to drive continuous tool improvement
- Develop rollout plans, coordinate schedules and resources, and monitor progress to provide timely updates to management
|
YOUR RESPONSIBILITIES
- Implement, develop, and optimize master data management systems with a focus on data governance and process standardization
- Define and maintain data standards and policies to ensure consistency and alignment across all business areas
- Monitor and improve data quality through routine audits, cleansing activities, and compliance checks
- Collaborate with cross-functional teams to enhance data-driven processes and support system integrations (ERP/CRM)
- Maintain comprehensive documentation, training, and user support to promote best practices in data management
|
YOUR RESPONSIBILITIES
- Plan, set up, and launch global and regional performance marketing campaigns across search, display, and social platforms, adapting content and targeting for local markets
- Execute and optimize paid campaigns by monitoring performance, adjusting targeting/bidding/creatives, conducting A/B tests, and collaborating with agencies for creative improvements
- Track and analyze campaign KPIs, engagement, conversions, and lead quality, providing actionable insights to enhance ROI and future campaign performance
- Prepare and present reports on campaign results, supporting the team’s shift toward data-driven marketing practices
- Collaborate with internal teams and external partners to ensure campaigns align with business objectives, sharing best practices across the organization
|
WAS DICH ERWARTET
- Vorantreiben der Portfolioentwicklung durch Initiierung von Produktentwicklungsprojekten und Business Cases für Anwendungen in der Recyclingindustrie
- Sammeln, Bewerten und Priorisieren von Produktanforderungen und Unique Selling Propositions (USPs) aus den EMEA-Recyclingmärkten
- Durchführung strukturierter Wettbewerbs- und Marktanalysen zur Identifikation von Trends, Chancen und Lücken im Produktportfolio
- Enge Zusammenarbeit mit Product Line Management, Product Application Management, Sales Training und Product Marketing bei Produkteinführungen und -abkündigungen
- Unterstützung der EMEA-Vertriebsteams mit Anwendungs- und Markt-Know-how zur Gewinnung neuer Geschäfte und Weiterentwicklung bestehender Kunden
|
YOUR RESPONSIBILITIES
- Disciplinary leadership and development of team member
- Implementation of operations requirements within the framework of PALFINGER release cycles with your team in close coordination with the Process and Data Organization (PDO)
- Optimization of internal and cross-departmental processes and structures in collaboration with other departments and the Palfinger Process and Data Organization (PDO)
- Coordination and collaboration with external service providers including budget monitoring and governance
|
Deine Aufgaben
- Durchführung von Schulungen für Kund*innen und Mitarbeitende zu unseren Softwarelösungen und Produkten (online und vor Ort);
- Analyse von Kundenanforderungen/Kundenfeedback zur Weiterentwicklung von Schulungskonzepten;
- Erstellung und Pflege von Schulungsunterlagen und E-Learning-Inhalten in Form von Videos und Texten;
- Zusammenarbeit und Kommunikation mit internen Teams (Entwicklung, Support, Vertrieb, Projektmanagement);
- Selbstständige und kontinuierliche fachliche und praxisbezogene Weiterbildung sowie regelmäßiger Fachaustausch mit internen Abteilungen.
|
YOUR RESPONSIBILITIES
- Plan, organize, and execute events and trade shows for the Special Solutions segments (Marine, Defense, Railway), serving as the central contact for internal stakeholders and external partners while ensuring brand‑compliant, impactful customer experiences and managing assigned project budgets
- Apply and support PALFINGER’s Global Fair & Event Guidelines, maintaining a consistent brand and architectural identity across all Special Solutions appearances
- Coordinate global and regional fair participation, aligning event planning and execution with corporate marketing and regional units for cohesive representation
- Consult and share best practices with regional hubs, partners, and dealers; identify and benchmark event trends relevant to specialized industries
- Support the Experiential Marketing team in ongoing projects and administrative tasks, provide coverage for team members during absences, and plan and execute strategic location openings
|
YOUR RESPONSIBILITIES
- Oversee after-sales projects from initiation through to successful handover
- Serve as primary point of contact for technical and contractual topics
- Ensure compliance with agreements and manage related documentation
- Support NCR processes and coordinate with service branches for project execution
- Maintain and update project data using internal tools (e.g., PALdesk)
|
YOUR RESPONSIBILITIES
- Design and govern global end-to-end business processes
- Act as decision authority for process standards and deviations
- Drive business impact, with success measured through defined performance KPIs
- Ensure systems and data consistently enforce desired process outcome
- Lead cross-functional change across regions without line authority
|
Your responsibilities
- Conduct global service assignments and on-site commissioning of marine equipment
- Lead factory acceptance tests and train service technicians
- Provide first-level technical support to end customers and service partners
- Analyze and resolve technical issues, preparing repair and solution proposals
- Collaborate on technical reports and implementation of improvement measures
|
YOUR RESPONSIBILITIES
- Act as the main contact for retrofit and modification requests from customers, dealers and service partners
- Translate customer needs into clear technical solutions in close cooperation with design teams
- Develop and prepare retrofit and modification offers, including service kits
- Manage projects from initial inquiry through successful completion
- Build in-depth knowledge of PALFINGER marine and wind cranes to create effective solutions
|
YOUR RESPONSIBILITIES
- Analyze financial and operational performance of business areas – with a focus on ICT and Process & Data Management – to identify improvement opportunities
- Act as a strategic partner to functional managers, supporting business development, decision-making, and performance monitoring
- Lead efficiency and process improvement projects, develop standards, and design optimized cost allocation systems that add measurable value
- Develop, implement, and harmonize controlling standards to ensure consistency across the group
- Coordinate key financial processes such as budgeting, target setting, and monthly closing, while driving performance improvement initiatives in collaboration with Service and After Sales teams
|
Your Responsibilities:
- Provide disciplinary leadership and development for a team of technical experts, fostering a high-performance and collaborative culture.
- Oversee the implementation and global rollout of a company-wide PLM solution, ensuring alignment with business goals and stakeholder requirements.
- Coordinate the integration of PLM, working closely with the Process and Data Organization (PDO).
- Lead process optimization initiatives across departments, ensuring efficient and scalable solutions.
- Manage external service providers, including contract governance, performance monitoring, and budget control.
|
Your Responsibilities:
- Act as a trusted sparring partner to senior leadership, providing consulting, coaching, and end‑to‑end HR lifecycle support.
- Drive change and organizational development initiatives, including org design, workshops, and transformation projects.
- Lead and support talent management processes such as succession planning, career development, and capability-building measures.
- Oversee HR controlling activities, including FTE planning, KPI‑based performance steering, and collaboration with Finance.
- Contribute to or lead global HR projects (e.g., engagement surveys, job grading) and ensure effective cooperation with the works council.
|
YOUR RESPONSIBILITIES
- Lead and manage projects, ensuring timely delivery of agreed objectives and results
- Drive continuous development and rollout of standardized process templates across the group
- Oversee release management, including implementation of RFCs, testing, and hypercare
- Coordinate technical implementations with internal and external partners (e.g., SAP S/4 HANA)
- Organize and ensure 3rd level support, including SLA management for 2nd level services
|
YOUR RESPONSIBILITIES
- Design, implement and maintain data ingestion, transformation and provisioning
- Design data models and data architecture for effective data processing and storage
- DataOps: orchestrate and monitor data load processes, ensure data quality
- Support Machine Learning Operations (MLOps) with high-quality data products
- Coordinate with internal and external partners and stakeholders
|
YOUR RESPONSIBILITIES
- Provide business process consulting with a focus on SAP SD and CS / S4 Service modules
- Design, document, customize, and optimize logistics processes in alignment with the Process & Data Organization
- Participate in requirement and specification workshops for new business demands
- Coordinate and collaborate with external implementation partners as an interface to internal teams
- Independently manage work packages or (sub-)projects, including preparation and reporting of workshops and meetings
|
Your responsibilites
- Manage and deliver SAP S/4HANA implementation and rollout projects using SAP Activate and leading ERP project management practices
- Achieve results on time, within budget, and at the highest quality standards with clear project milestones
- Lead and coordinate interdisciplinary, cross-functional, and international project teams, including external technology integration partners
- Identify, evaluate, and mitigate project risks, manage change requests, and maintain strong stakeholder communication
- Prepare and present management reports, PMO status updates, and steering committee materials for executive decision-making
|
YOUR RESPONSIBILITIES
- Leadership & Collaboration: Setting priorities, allocating resources, ensuring goal achievement, driving cross‑functional collaboration across global development teams and product lines
- Standards Development: Creating, aligning, and maintaining global product‑specific and cross‑product‑line standards, including continuous improvement of internal approval processes (PNORMEN)
- Process Excellence: Establishing and optimizing a robust, efficient standardisation process that ensures high quality, clarity, and consistency of standards
- Norm Program: Managing all technical and organizational Product Line Loader Cranes requirements of the M‑Files norms program, ensuring system optimization, data quality, and supporting users through trainings
- Global Impact: Enabling uniform, efficient standards, improving development efficiency through reuse, strengthening lifecycle-wide collaboration and building a future‑proof standardisation framework
|
YOUR RESPONSIBILITIES
- Develop and consult EMEA markets to drive After Sales growth and profitability
- Strengthen and support distributor networks across the region
- Increase market penetration of service products through strategic initiatives
- Drive retail performance via targeted actions and continuous monitoring
- Collaborate closely with internal stakeholders and external partners
|
YOUR RESPONSIBILITIES
- Perform quality control and certification of supplier products, ensuring compliance with technical requirements and support supplier audits and development activities by Global Supplier Quality Management.
- Define, monitor, and report KPIs related to supplier quality performance, driving corrective and preventive actions for continuous improvement.
- Foster strong supplier relationships, supporting joint improvement initiatives, including root cause analysis and structured problem-solving.
- Contribute to the optimization and harmonization of QM standards across the organization
- Engage in optimization and transformation projects that will drive growth and efficiency
|
- Consult and support business processes with focus on SAP EWM, SAP MM (Purchasing), and SAP TM
- Design, document, implement/customize, and optimize logistics processes in alignment with the Process & Data Organization
- Participate in and contribute to specification workshops for new business requirements
- Coordinate and collaborate with external implementation partners, acting as an interface between PALFINGER and external teams
- Independently manage tasks such as leading work packages or (part) project leadership, including preparation and reporting of workshops and project meetings, as well as handling incidents in assigned modules
|
