Ihre Aufgaben
- Sicherstellung der Buchbarkeit unserer Gruppenreisen durch Steuerung der Flugkontingente (Aufstockungen / Reduzierungen)
- Verhandlung mit Fluggesellschaften über Zusatzkapazitäten und Preise in enger Zusammenarbeit mit dem Flugeinkauf
- Verantwortung für die Einhaltung vertraglicher Vereinbarungen (z. B. Release-, Namens- und Ticketingfristen)
- Umsetzung von Maßnahmen bei Flugänderungen, Streichungen oder Zeitverschiebungen
- Unterstützung des Teams in Krisensituationen, z. B. bei Streiks
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YOUR RESPONSIBILITIES
- Ensuring the stable operation and continuous further development of the SAP SuccessFactors modules, including 2nd & 3rd level support
- Design, configuration, and administration of the SuccessFactors platform, including Foundation and cross‑modular functions
- Participation in group‑wide HR‑IT transformation projects, including data migration and integration of new solutions
- Close collaboration with HR and IT stakeholders, as well as coordination of external implementation and service partners
- Analysis of technical requirements, evaluation of new functionalities, and active contribution to the design of the HR system architecture
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YOUR RESPONSIBILITIES
- Analyze customer requirements and business processes to design tailored ERP solutions using Infor LN and other standard/custom components
- Provide end-user support and incident management, including troubleshooting, help desk activities, and proactive issue resolution
- Collaborate cross-functionally with internal teams and external partners to test, implement, and document logistics processes and system enhancements
- Lead small projects or tasks independently, helping define new business needs and coordinating with stakeholders to ensure successful delivery
- Train clients and share knowledge internally, staying updated on software enhancements and continuously improving support processes and team capabilities
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- Consult and support business processes with focus on SAP EWM, SAP MM (Purchasing), and SAP TM
- Design, document, implement/customize, and optimize logistics processes in alignment with the Process & Data Organization
- Participate in and contribute to specification workshops for new business requirements
- Coordinate and collaborate with external implementation partners, acting as an interface between PALFINGER and external teams
- Independently manage tasks such as leading work packages or (part) project leadership, including preparation and reporting of workshops and project meetings, as well as handling incidents in assigned modules
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YOUR RESPONSIBILITIES
- Lead and manage projects, ensuring timely delivery of agreed objectives and results
- Drive continuous development and rollout of standardized process templates across the group
- Oversee release management, including implementation of RFCs, testing, and hypercare
- Coordinate technical implementations with internal and external partners (e.g., SAP S/4 HANA)
- Organize and ensure 3rd level support, including SLA management for 2nd level services
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NovaTaste is a global leader in taste innovation, delivering tailored culinary solutions and memorable taste experiences. A broad portfolio of renowned brands across Europe and internationally brings together extensive expertise in spices, seasoning blends, marinades, functional ingredients and food cultures. Close to its customers and anchored in global expertise, NovaTaste develops tailored solutions for food manufacturers, wholesalers, butchers, gastronomy and food service operators. These solutions enhance taste, texture and shelf life while consistently addressing sustainability and functional requirements. The company operates 21 locations in Europe, North America and Asia and employs more than 2,400 people who serve over 12,000 customers worldwide.
- Technical consulting and support of our industrial customers in solving application‑related challenges as well as during the introduction of new products
- Production‑technology support of ongoing customer projects
- Close cooperation with Sales as a technical sparring partner
- Development and optimization of application recipes for our products
- Planning, organization and execution of customer workshops and trade fairs in cooperation with Sales and Product Management
- Performing tests as well as sample and pilot productions in our application technology center
- Transfer of product know‑how and application expertise to other sales areas/markets (know‑how transfer, cross‑selling)
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