3 IT-Service-Manager Jobs in Salzburg
Wir möchten die Welt bewegen
- Du treibst gemeinsam mit unserem Team die Internationalisierung des Unternehmens voran
- Als zentrale Kommunikations- und Koordinationsdrehscheibe unterstützt du unsere Partnerländer in sämtlichen Belangen der IT-Infrastruktur
- Für deine Länder bist du Ansprechperson für Analysen, Umsetzung neuer Initiativen und Eskalationsmanagement
- Du unterstützt aktiv an strategischen Projekten im Cloud- und Security-Umfeld und übernimmst punktuell Projektmanagement Aufgaben
- Du spielst eine wichtige Rolle bei der Standardisierung des allgemeinen IT-Betriebs und der Einführung neuer Shared Services
- Als Schnittstellenfunktion bist du eng abgestimmt mit anderen PHS-Abteilungen und unseren Geschäftspartnern
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YOUR RESPONSIBILITIES
- You govern the global Service process landscape, ensuring quality, consistency, lifecycle management and documentation approvals
- You own the global Service change request backlog, coordinating cross‑process input, supporting prioritization and conducting structured impact evaluations (business value, profitability, Clean Core, scalability)
- You design and maintain cross‑system roles and authorization concepts, ensuring SoD compliance and alignment with global governance standards
- You support the implementation of global process templates and operational changes, coordinate incidents and govern justified exceptions while minimizing process customization
- You coordinate Service reporting requirements, ensure end‑to‑end process KPI definitions, and act as a governance and quality gate between business stakeholders, process experts and the data & analytics organization, driving effective communication and end‑user enablement
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YOUR RESPONSIBILITIES
- Analyze financial and operational performance of business areas – with a focus on ICT and Process & Data Management – to identify improvement opportunities
- Act as a strategic partner to functional managers, supporting business development, decision-making, and performance monitoring
- Lead efficiency and process improvement projects, develop standards, and design optimized cost allocation systems that add measurable value
- Develop, implement, and harmonize controlling standards to ensure consistency across the group
- Coordinate key financial processes such as budgeting, target setting, and monthly closing, while driving performance improvement initiatives in collaboration with Service and After Sales teams
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