ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
- You take over and support tasks in field service, such as service coordination and scheduling - this includes:
- Creating, monitoring and resolving service tickets,
- Planning service assignments and
- Creating and checking reports and evaluations
- You are in regular contact with our service technicians, customers, suppliers and service branches in Austria, Germany, the Netherlands and Oman.
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ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
- Du übernimmst und unterstützt bei Aufgaben im Field Service, wie der Servicekoordination und Disposition – dazu zählen das:
- Erstellen, Monitoren und Lösen von Servicetickets,
- Planen von Serviceeinsätzen und das
- Erstellen und Prüfen von Reports und Auswertungen
- Du bist im regelmäßigen Austausch mit unseren Servicetechniker*innen, Kunden, Lieferanten und Servicezweigstellen in Österreich, Deutschland, den Niederlanden und im Oman.
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RESPONSIBILITIES
- Bachelor/Master degree from University, Technical University (FH Schule) or college in Business, Information Technology, or related field.
- Excellent command of English (written and spoken), German is a plus
- 7+ years of experience in FMCG industry and/or Technology, with at least 3 years focused on digital transformation in sales and distribution managing high performing teams
- Track record implementing CRM, sales force automation, and/or Distribution Management platforms in FMCG environments
- Strong project management and stakeholder engagement skills
- Solid understanding of retail execution, distributor management, trade marketing, and field sales dynamics
- Entrepreneurial in solving problems and focused on delivering results
- Strong communicator with the ability to simplify complex concepts and strong selling skills to influence various stakeholders
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Vollzeit
Klagenfurt, Linz, Salzburg, Sankt Johann im Pongau
15.05.2025
Klagenfurt, Linz, Salzburg, Sankt Johann im Pongau
ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
- With your technical know-how, you standardize our IT product range (servers, storage, backup, virtualization).
- You record and evaluate requirements, coordinate their implementation and define the necessary processes.
- You evaluate and test new hardware and software, create concepts and maintain them on an ongoing basis continuously.
- You plan and coordinate IT infrastructure services as well as asset & license management, patch & release management.
- You communicate with stakeholders, manufacturers, service providers and internal departments and coordinate topics such as capacity management.
- You create, analyze and maintain reports, e.g. assets, licenses, planning, installations and configurations.
- You advise and support IT projects, e.g. rollouts and non-standard changes as well as service requests.
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Your contribution
- Carrying out software development activities in the software life cycle (problem analysis, design, implementation, testing, introduction, maintenance) and documentation
- Managing agile software projects (Scrum) focused on software solutions for the control, manufacturing, and service of medical laboratory devices
- Defining project goals, scope, timelines, and deliverables in alignment with stakeholders
- Ensure compliant project execution, progress tracking, and documentation according to applicable development and cyber security standards
- Ensure effective stakeholder communication and demonstrate confident leadership across all levels of the organization
- Inspire and lead diverse project teams, creating an open, collaborative, and high-performing working environment
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