Vollzeit
Salzburg, Sankt Johann im Pongau
26.08.2026
Salzburg, Sankt Johann im Pongau
ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
- You will be responsible for your own client portfolio, with the goal of continuously building business relationships.
- You will identify clients’ challenges and propose solutions.
- You will serve as the primary point of contact for client matters within the company and work closely with other departments.
- You will tailor services to meet client requirements and contractual agreements.
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In your career, let’s prove what’s possible.
- Define and execute global product support strategies aligned with business goals and product roadmaps
- Ensure readiness for product launches, including service capability, documentation, and training
- Drive standardization of support processes across regions to ensure consistent customer experience
- Lead support activities across the full product lifecycle: installation, ramp, high-volume manufacturing, upgrades, and end-of-life management
- Ensure procedures, best-known methods (BKMs), and documentation meet product performance and serviceability requirements
- Partner with product engineering to influence design improvements based on field feedback
- Own and drive resolution of complex, cross-functional technical issues impacting product performance, yield, or reliability
- Establish structured escalation processes and ensure timely closure of high-impact issues
- Lead root cause analysis and corrective action (RCCA) processes across global teams
- Act as the global escalation point for customer issues, ensuring clear communication and rapid response
- Partner with field service teams to improve installation quality, uptime, and service efficiency
- Monitor customer feedback and field performance data to identify systemic issues and improvement opportunities
- Work closely with product engineering, manufacturing, supply chain, and quality teams to drive product improvements
- Support new product introduction (NPI) by ensuring support readiness and smooth transition from development to production
- Align with supply chain and factory teams to resolve product-related shortages, defects, and performance gaps
- Define and track KPIs such as tool uptime, MTBF, field failure rates, response time, and customer satisfaction
- Analyze global product performance data to identify trends and drive proactive improvements
- Provide regular updates and insights to senior leadership
- Drive continuous improvement initiatives focused on reliability, serviceability, and cost reduction
- Implement structured methodologies (e.g., Lean, Six Sigma, DFx) to improve product and support processes
- Standardize troubleshooting methodologies and knowledge management systems across regions
- Lead and develop a global team of product support engineers and specialists
- Establish clear roles, responsibilities, and performance expectations
- Foster a culture of accountability, customer focus, and technical excellence
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Vollzeit
Hybrid, Altenmarkt
24.08.2026
Hybrid, Altenmarkt
Mehr als Kundenservice – du bewegst eine internationale Marke
- Betreuung unserer B2B-Kunden in den DACH-Märkten mit Schwerpunkt auf französischsprachigen Kunden in der Schweiz per Telefon und E-Mail in Französisch, Deutsch und Englisch.
- Eigenständige Abwicklung des gesamten Auftragsprozesses – von der Bestellung bis zur erfolgreichen Auslieferung
- Lösungsorientierte Bearbeitung von Reklamationen, Retouren und Gutschriften
- Sicherstellung einer zuverlässigen Lieferkommunikation durch Überwachung von Lieferterminen und offenen Aufträgen
- Unterstützung bei der Nachverfolgung von Lieferungen und Koordination mit internen Schnittstellen
- Enge Zusammenarbeit mit Außendienst, Verkaufsleitung und Produktmanagement zur Weiterentwicklung unserer Kundenbeziehungen
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In your career, let’s prove what’s possible.
- Lead projects [insert group/functional area] related projects to solve complex business problems
- Build solutions that will improve [insert relevant] business processes and support critical business strategies
- Provide actionable insights for management to support decision making through data collection and analysis
- Develop and deliver clear and concise communications for leadership teams and stakeholders
- Ensure execution, manage risks, assure adherence to program or project schedules, and performance to meet business requirements
- Partner with cross-functional stakeholders to continuously improve the process
- Run change management for projects and programs and support proper project closure
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In your career, let’s prove what’s possible.
- Lead material and sourcing activities to support New Product Implementation Programs (NPI), ensuring alignment with cost, schedule, and manufacturing readiness targets.
- Define and drive program sourcing strategies and related sub‑projects for direct materials, equipment, and services in collaboration with Engineering, Supplier Engineering, Production.
- Perform cost analysis, volume planning, and supply‑risk assessments for assigned programs and suppliers.
- Drive cost engineering, cost reduction, and manufacturing ramp readiness from supplier onboarding to serial release.
- Partner closely with suppliers and Quality teams to resolve technical, quality, and manufacturability issues impacting cost, schedule, or scale-up readiness.
- Support commodity and technology-focused sourcing strategies, including market intelligence, supplier technology assessments, pricing trends, and long-term material availability.
- Define, document, and present program sourcing strategies to stakeholders and management, translating technical and commercial inputs into structured program updates (e.g. PowerPoint, program reviews).
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In your career, let’s prove what’s possible.
- Review purchase requisitions, manage request for quotes (RFQ’s), and purchase order changes.
- Responsible for ongoing supplier relations commercially supporting the Lam business.
- Partner with cross-functional teams to coordinate purchasing activities to acquire inventory in a cost effective and timely manner.
- Responsible for procurement business system data input and integrity within enterprise-wide systems (ERP).
- Perform cost analysis and volume planning for commodities.
- Monitor the cost, schedule, and scope of assigned subcontracts to negotiate highest quality at best value.
- Interacts closely with suppliers to review and manage performance, deliveries, and quality.
- Work with internal stakeholders to support commodity management, including procurement support, commodity business plans, market trends assessment, pricing, and product availability.
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In your career, let’s prove what’s possible.
- Partner with hiring managers to understand talent requirements and align deliverables with business objectives
- Source local as well as international candidates
- Prescreen incoming applications
- Complete phone screens
- Organize interviews (virtual and on-site)
- Guide both the managers and the candidates through an efficient recruiting process that keeps the candidates and the manager engaged and satisfied
- Track all candidates through the candidate tracking system
- Use sourcing strategies to create a pipeline of candidates for recruited positions
- Provide frequent updates on status of different recruiting initiatives to Human Resources and Managers
- Support onboarding and assimilation of new hires
- Support employer branding activities and participate in job fairs at schools/universities
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In your career, let’s prove what’s possible.
- Lead the development, documentation, and continuous improvement of standardized operational processes, policies, work instructions, and control methods across key business functions.
- Identify, prioritize, and execute high-impact continuous improvement initiatives using Lean, Six Sigma, Kaizen, DMAIC, and value stream mapping methodologies.
- Champion a culture of continuous improvement across the Salzburg site by driving measurable gains in quality, cycle time, productivity, and cost.
- Partner with engineering and operations teams to embed Design for Quality (DFQ), Design for Manufacturability and Assembly (DFMA), and process discipline into product development and new product introduction (NPI) activities.
- Drive the development and standardization of engineering and operational review practices, including stage-gate rigor, process controls, tolerance analysis, and verification approaches where applicable.
- Lead cross-functional problem-solving efforts to address systemic process issues, eliminate waste, and improve overall business performance.
- Establish and strengthen structured change management practices to ensure process and design changes are evaluated, communicated, and implemented effectively.
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YOUR RESPONSIBILITIES
- Develop and consult EMEA markets to drive After Sales growth and profitability
- Strengthen and support distributor networks across the region
- Increase market penetration of service products through strategic initiatives
- Drive retail performance via targeted actions and continuous monitoring
- Collaborate closely with internal stakeholders and external partners
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Tasks
- Managing a designated customer portfolio via phone (Microsoft Teams) and email
- Handling customer inquiries through a system-supported ticketing platform with AI assistance
- Managing the complete order process, from order entry to on-time delivery
- Preparing quotations and price calculations using digital tools
- Recording and maintaining customer projects, for example during new product introductions
- Creating and maintaining master data (customer and product data)
- Preparing, implementing, and following up on customer agreements, as well as processing complaints
- Organizing and coordinating sales support activities
- Acting as the internal point of contact for the field sales team and serving as a key interface between internal departments
- Supporting cross-functional projects
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Please submit your application exclusively via the application form. CVs sent by email will not be considered or processed.
If you have any questions or need clarification at any stage of the application process or during your journey with us, please don't hesitate to reach out to talentacquisition@amersports.com (HR). We're here to provide you with the support and information you need to make your experience with Atomic as smooth and enjoyable as possible. Your success and satisfaction are our top priorities, and we're always here to assist you!
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Key Responsibilities
- Lead, develop and inspire Category Managers, Product Managers and Marketing professionals
- Define and execute the European strategy for Category Management, Product Management and Marketing
- Establish clear objectives, KPIs and accountability across the organization
- Drive innovation, portfolio optimization, simplification and digitalization initiatives
- Ensure strong collaboration across Sales, R&D, Procurement, Operations, Supply Chain and Finance
- Provide strategic direction for category growth, product portfolio management, innovation and commercialization
- Ensure effective marketing, brand development, customer engagement and lead generation activities
- Build a high-performing, customer-focused and accountable team focused on delivering business results
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Sheraton Grand Salzburg
- Develop and execute a cohesive cluster sales strategy, aligning with brand standards and revenue goals across both properties
- Lead and inspire the sales team to achieve booking targets, fostering a culture of accountability and high performance
- Oversee proactive and reactive sales efforts, ensuring optimal conversion across all channels and market segments
- Drive business development through strategic account management, market intelligence and innovative positioning strategies
- Collaborate with Revenue Management and Marketing Communications to optimise RevPAR, market share and campaign effectiveness
- Strengthen relationships with key stakeholders including ownership, regional teams and global sales offices
- Ensure seamless integration between sales and operations, maintaining exceptional service delivery throughout the customer journey
- Manage the marketing budget to support targeted campaigns, promotions and brand-aligned initiatives
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