Vollzeit
Salzburg, Sankt Johann im Pongau
11.08.2026
Salzburg, Sankt Johann im Pongau
ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
- You will be responsible for your own client portfolio, with the goal of continuously building business relationships.
- You will identify clients’ challenges and propose solutions.
- You will serve as the primary point of contact for client matters within the company and work closely with other departments.
- You will tailor services to meet client requirements and contractual agreements.
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In your career, let’s prove what’s possible.
- Define and execute global product support strategies aligned with business goals and product roadmaps
- Ensure readiness for product launches, including service capability, documentation, and training
- Drive standardization of support processes across regions to ensure consistent customer experience
- Lead support activities across the full product lifecycle: installation, ramp, high-volume manufacturing, upgrades, and end-of-life management
- Ensure procedures, best-known methods (BKMs), and documentation meet product performance and serviceability requirements
- Partner with product engineering to influence design improvements based on field feedback
- Own and drive resolution of complex, cross-functional technical issues impacting product performance, yield, or reliability
- Establish structured escalation processes and ensure timely closure of high-impact issues
- Lead root cause analysis and corrective action (RCCA) processes across global teams
- Act as the global escalation point for customer issues, ensuring clear communication and rapid response
- Partner with field service teams to improve installation quality, uptime, and service efficiency
- Monitor customer feedback and field performance data to identify systemic issues and improvement opportunities
- Work closely with product engineering, manufacturing, supply chain, and quality teams to drive product improvements
- Support new product introduction (NPI) by ensuring support readiness and smooth transition from development to production
- Align with supply chain and factory teams to resolve product-related shortages, defects, and performance gaps
- Define and track KPIs such as tool uptime, MTBF, field failure rates, response time, and customer satisfaction
- Analyze global product performance data to identify trends and drive proactive improvements
- Provide regular updates and insights to senior leadership
- Drive continuous improvement initiatives focused on reliability, serviceability, and cost reduction
- Implement structured methodologies (e.g., Lean, Six Sigma, DFx) to improve product and support processes
- Standardize troubleshooting methodologies and knowledge management systems across regions
- Lead and develop a global team of product support engineers and specialists
- Establish clear roles, responsibilities, and performance expectations
- Foster a culture of accountability, customer focus, and technical excellence
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Vollzeit
Hybrid, Altenmarkt
10.08.2026
Hybrid, Altenmarkt
Mehr als Kundenservice – du bewegst eine internationale Marke
- Betreuung unserer B2B-Kunden in den DACH-Märkten mit Schwerpunkt auf französischsprachigen Kunden in der Schweiz per Telefon und E-Mail in Französisch, Deutsch und Englisch.
- Eigenständige Abwicklung des gesamten Auftragsprozesses – von der Bestellung bis zur erfolgreichen Auslieferung
- Lösungsorientierte Bearbeitung von Reklamationen, Retouren und Gutschriften
- Sicherstellung einer zuverlässigen Lieferkommunikation durch Überwachung von Lieferterminen und offenen Aufträgen
- Unterstützung bei der Nachverfolgung von Lieferungen und Koordination mit internen Schnittstellen
- Enge Zusammenarbeit mit Außendienst, Verkaufsleitung und Produktmanagement zur Weiterentwicklung unserer Kundenbeziehungen
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In your career, let’s prove what’s possible.
- Review purchase requisitions, manage request for quotes (RFQ’s), and purchase order changes.
- Responsible for ongoing supplier relations commercially supporting the Lam business.
- Partner with cross-functional teams to coordinate purchasing activities to acquire inventory in a cost effective and timely manner.
- Responsible for procurement business system data input and integrity within enterprise-wide systems (ERP).
- Perform cost analysis and volume planning for commodities.
- Monitor the cost, schedule, and scope of assigned subcontracts to negotiate highest quality at best value.
- Interacts closely with suppliers to review and manage performance, deliveries, and quality.
- Work with internal stakeholders to support commodity management, including procurement support, commodity business plans, market trends assessment, pricing, and product availability.
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YOUR RESPORNSIBILITIES
- Lead the planning, coordination, and execution of construction and renovation projects across different regions, ensuring alignment with global standards and guidelines.
- Drive project delivery with full responsibility for timelines, budgets, quality, and risk management throughout all project phases. Reporting directly to the Global Head of Construction Management.
- Collaborate closely with local project teams, business stakeholders, Global Construction Management, and Operations teams to ensure successful implementation of initiatives and support building life cycle analysis and costing.
- Manage and coordinate external partners, including architects, engineering firms, consultants, and construction companies.
- Contribute to the continuous development and standardization of construction processes, tools, and methodologies across the organization.
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In your career, let’s prove what’s possible.
- Lead the development, documentation, and continuous improvement of standardized operational processes, policies, work instructions, and control methods across key business functions.
- Identify, prioritize, and execute high-impact continuous improvement initiatives using Lean, Six Sigma, Kaizen, DMAIC, and value stream mapping methodologies.
- Champion a culture of continuous improvement across the Salzburg site by driving measurable gains in quality, cycle time, productivity, and cost.
- Partner with engineering and operations teams to embed Design for Quality (DFQ), Design for Manufacturability and Assembly (DFMA), and process discipline into product development and new product introduction (NPI) activities.
- Drive the development and standardization of engineering and operational review practices, including stage-gate rigor, process controls, tolerance analysis, and verification approaches where applicable.
- Lead cross-functional problem-solving efforts to address systemic process issues, eliminate waste, and improve overall business performance.
- Establish and strengthen structured change management practices to ensure process and design changes are evaluated, communicated, and implemented effectively.
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YOUR RESPONSIBILITIES
- Develop and consult EMEA markets to drive After Sales growth and profitability
- Strengthen and support distributor networks across the region
- Increase market penetration of service products through strategic initiatives
- Drive retail performance via targeted actions and continuous monitoring
- Collaborate closely with internal stakeholders and external partners
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Die Rolle
- Laufendes oder kürzlich abgeschlossenes Studium
- Fließende Englischkenntnisse in Wort und Schrift
- Proaktive, lösungsorientierte Persönlichkeit mit Hands-on-Mentalität und dem Antrieb, Dinge voranzubringen
- Selbstständige und strukturierte Arbeitsweise sowie Freude daran, sowohl eigenverantwortlich als auch im Team zu arbeiten
- Ausgeprägte analytische Fähigkeiten und die Fähigkeit, aus Daten relevante Erkenntnisse abzuleiten
- Starke Kommunikations- und Teamfähigkeiten sowie ein sicheres Auftreten im Umgang mit unterschiedlichen Stakeholdern
- Hohe Lernbereitschaft und Interesse daran, Zusammenhänge aus verschiedenen Perspektiven und Funktionen zu verstehen
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Tasks
- Managing a designated customer portfolio via phone (Microsoft Teams) and email
- Handling customer inquiries through a system-supported ticketing platform with AI assistance
- Managing the complete order process, from order entry to on-time delivery
- Preparing quotations and price calculations using digital tools
- Recording and maintaining customer projects, for example during new product introductions
- Creating and maintaining master data (customer and product data)
- Preparing, implementing, and following up on customer agreements, as well as processing complaints
- Organizing and coordinating sales support activities
- Acting as the internal point of contact for the field sales team and serving as a key interface between internal departments
- Supporting cross-functional projects
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Please submit your application exclusively via the application form. CVs sent by email will not be considered or processed.
If you have any questions or need clarification at any stage of the application process or during your journey with us, please don't hesitate to reach out to talentacquisition@amersports.com (HR). We're here to provide you with the support and information you need to make your experience with Atomic as smooth and enjoyable as possible. Your success and satisfaction are our top priorities, and we're always here to assist you!
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Sheraton Grand Salzburg
- Develop and execute a cohesive cluster sales strategy, aligning with brand standards and revenue goals across both properties
- Lead and inspire the sales team to achieve booking targets, fostering a culture of accountability and high performance
- Oversee proactive and reactive sales efforts, ensuring optimal conversion across all channels and market segments
- Drive business development through strategic account management, market intelligence and innovative positioning strategies
- Collaborate with Revenue Management and Marketing Communications to optimise RevPAR, market share and campaign effectiveness
- Strengthen relationships with key stakeholders including ownership, regional teams and global sales offices
- Ensure seamless integration between sales and operations, maintaining exceptional service delivery throughout the customer journey
- Manage the marketing budget to support targeted campaigns, promotions and brand-aligned initiatives
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YOUR RESPONSIBILITIES
- Design and maintain process and training documentation in accordance with BPMN 2.0 using Signavio, and conduct related process trainings
- Drive the continuous improvement, global rollout, and operational support of the Engineering Change Management process
- Define and implement requirement specifications for process optimizations
- Contribute to the development of the global process landscape and support process integrations and system implementations, including SAP and Teamcenter rollouts
- Manage and coordinate process optimization projects and maintain a global network of product line, regional, and local process experts in collaboration with internal and external partners.
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YOUR RESPONSIBILITIES
- Lead and manage all data migration activities from planning through go-live, including defining the migration strategy, priorities, timelines, deliverables, and cutover plan
- Functionally lead and coordinate the Data Migration team and external partners, acting as the key contact for all Finance and Controlling master data migration topic
- Own the migration of Finance and Controlling master data, including General Ledger Accounts, Cost Centers, Profit Centers, Activity Types, Allocation Structures, Tax Codes, Payment Terms, Bank Master Data, OKB9, and related FI/CO configurations.
- Ensure end-to-end data quality and governance through data extraction, cleansing, transformation, validation, reconciliation, synchronization, loading, lifecycle management, and compliance with corporate standards
- Collaborate across Finance, Supply Chain, Production, IT, and Project Management to manage dependencies and risks, support testing and go-live activities, and provide regular migration status reporting to stakeholders
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