In your career, let’s prove what’s possible.
- Define and execute global product support strategies aligned with business goals and product roadmaps
- Ensure readiness for product launches, including service capability, documentation, and training
- Drive standardization of support processes across regions to ensure consistent customer experience
- Lead support activities across the full product lifecycle: installation, ramp, high-volume manufacturing, upgrades, and end-of-life management
- Ensure procedures, best-known methods (BKMs), and documentation meet product performance and serviceability requirements
- Partner with product engineering to influence design improvements based on field feedback
- Own and drive resolution of complex, cross-functional technical issues impacting product performance, yield, or reliability
- Establish structured escalation processes and ensure timely closure of high-impact issues
- Lead root cause analysis and corrective action (RCCA) processes across global teams
- Act as the global escalation point for customer issues, ensuring clear communication and rapid response
- Partner with field service teams to improve installation quality, uptime, and service efficiency
- Monitor customer feedback and field performance data to identify systemic issues and improvement opportunities
- Work closely with product engineering, manufacturing, supply chain, and quality teams to drive product improvements
- Support new product introduction (NPI) by ensuring support readiness and smooth transition from development to production
- Align with supply chain and factory teams to resolve product-related shortages, defects, and performance gaps
- Define and track KPIs such as tool uptime, MTBF, field failure rates, response time, and customer satisfaction
- Analyze global product performance data to identify trends and drive proactive improvements
- Provide regular updates and insights to senior leadership
- Drive continuous improvement initiatives focused on reliability, serviceability, and cost reduction
- Implement structured methodologies (e.g., Lean, Six Sigma, DFx) to improve product and support processes
- Standardize troubleshooting methodologies and knowledge management systems across regions
- Lead and develop a global team of product support engineers and specialists
- Establish clear roles, responsibilities, and performance expectations
- Foster a culture of accountability, customer focus, and technical excellence
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In your career, let’s prove what’s possible.
- Design and develop highly complex electrical systems, sub-systems, and/or solutions, applying engineering methods to design
- Contributes to research and development efforts for future products by collecting and analyzing data to improve electrical system designs
- Develops functional specifications for highly complex electrical/ electro-mechanical systems and power distribution components
- Collaborate with cross-functional engineering design teams to design and modify custom and OEM system components
- Perform hands-on test and validation utilizing lab equipment to characterization of the performance of the electrical/ electro-mechanical systems
- Prepare high-quality reports and technical presentations to clearly communicate design intent, analysis, and results to diverse audiences in design reviews
- Acts as a resource and mentor for more junior colleagues
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Vollzeit
Salzburg, Straßwalchen
12.08.2026
Salzburg, Straßwalchen
Ihre Aufgaben:
- Administration und Weiterentwicklung der bestehenden Client-, Mobile Device- und Drucker-Landschaft
- Enge Zusammenarbeit mit unseren 2nd- und 3rd Level Teams, sowie Unterstützung bei Änderungen und der Einführung neuer IT-Lösungen und IT-Technologien
- Troubleshooting und Störungsbehebung (Client, Drucker, Peripherie; Mobile Devices) remote und österreichweit
- Erstellung und Aktualisierung von Dokumentationen und Benutzer-Anleitungen
- Technischer Wissenstransfer im IT-Servicedesk
- Sicherstellung einer hohen Kundenzufriedenheit durch schnelle, proaktive und effektive Problemlösungen
- Mitarbeit bei internationalen IT-Projekten
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YOUR RESPONSIBILITIES
- Analyze customer requirements and business processes to design tailored ERP solutions using Infor LN and other standard/custom components
- Provide end-user support and incident management, including troubleshooting, help desk activities, and proactive issue resolution
- Collaborate cross-functionally with internal teams and external partners to test, implement, and document logistics processes and system enhancements
- Lead small projects or tasks independently, helping define new business needs and coordinating with stakeholders to ensure successful delivery
- Train clients and share knowledge internally, staying updated on software enhancements and continuously improving support processes and team capabilities
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In your career, let’s prove what’s possible.
- Design, develop, troubleshoot, and debug software programs for enhancements and new products
- Implement new customer requirements and features in our existing application
- Maintain and enhance existing code base by investigating and resolving problem areas
- Demonstrate solutions through clear documentation, flowcharts, and well-structured code
- Collaborate with cross functional teams to design and develop software programs
- Provide technical guidance and mentoring for more junior engineers
- May visit customer site to provide support and have ability to travel (total is less than 10%)
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In your career, let’s prove what’s possible.
- Bachelor’s degree in Mechanical Engineering, Mechatronics Engineering, Applied Physics, or related field with 5+ years of experience; or Master’s degree with 3+ years of experience; or PhD in a related field
- Excellent communication, both written and verbal, and technical presentation skills
- Proficient in 3D CAD tools such as CREO, Siemens NX, ProE, SolidWorks, and others
- Hands-on experimental, prototype, and test background coupled with solid engineering skills
- Experience developing and executing engineering test plans, analyzing data, and communicating technical conclusions
- Strong engineering fundamentals with experience in mechanical and mechatronic systems, hardware troubleshooting, and structured problem solving
- Experience supporting the validation of precision mechanical assemblies, motion-related hardware, or substrate support and handling
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