YOUR RESPONSIBILITIES
• Define, document, and continuously improve engineering data structures, processes, and data models in systems such as Teamcenter and SAP S/4HANA• Establish and maintain data-governance standards for data creation, changes, phase-out, quality, and usage• Monitor engineering-data quality, lead enrichment and cleansing initiatives, and develop KPIs and reporting mechanisms.• Support data migration, conversion, and system implementations or upgrades while ensuring data consistency and integrity across platforms.• Collaborate with cross-functional stakeholders, build a network of product-data experts, and provide training and coaching to promote best practices
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Dein Profil
- Du hast die HTL für Technische Informatik oder eine vergleichbare Schule abgeschlossen bzw. verfügst über ein Studium in einem ähnlichen Fachbereich;
- Du verstehst Softwareentwicklungsprozesse und kannst sowohl auf fachlicher als auch auf technischer Ebene kompetent kommunizieren;
- Du hast bereits erste Erfahrungen mit Methoden und Werkzeugen des Requirements Engineerings (z. B. JIRA, Confluence, draw.io) sowie in agilen Arbeitsumgebungen gesammelt;
- Du verfügst über ausgeprägte analytische Fähigkeiten, arbeitest sorgfältig und bringst eine praktische sowie lösungsorientierte Denkweise mit. Du wartest nicht darauf, dass sich Probleme von selbst lösen;
- Deine Deutsch- und Englischkenntnisse in Wort und Schrift sind auf professionellem Niveau; internationale Meetings kannst du souverän moderieren und leiten;
- Du kommunizierst klar und prägnant, auch wenn die zugrunde liegenden Themen technisch komplex sind;
- Teamarbeit liegt dir im Blut: Du teilst dein Wissen gerne, arbeitest kollaborativ und trägst positiv zur Teamdynamik bei;
- Aktive Teilnahme an oder Interesse an Wintersportarten wie Skifahren ist von Vorteil.
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In your career, let’s prove what’s possible.
- Define and execute global product support strategies aligned with business goals and product roadmaps
- Ensure readiness for product launches, including service capability, documentation, and training
- Drive standardization of support processes across regions to ensure consistent customer experience
- Lead support activities across the full product lifecycle: installation, ramp, high-volume manufacturing, upgrades, and end-of-life management
- Ensure procedures, best-known methods (BKMs), and documentation meet product performance and serviceability requirements
- Partner with product engineering to influence design improvements based on field feedback
- Own and drive resolution of complex, cross-functional technical issues impacting product performance, yield, or reliability
- Establish structured escalation processes and ensure timely closure of high-impact issues
- Lead root cause analysis and corrective action (RCCA) processes across global teams
- Act as the global escalation point for customer issues, ensuring clear communication and rapid response
- Partner with field service teams to improve installation quality, uptime, and service efficiency
- Monitor customer feedback and field performance data to identify systemic issues and improvement opportunities
- Work closely with product engineering, manufacturing, supply chain, and quality teams to drive product improvements
- Support new product introduction (NPI) by ensuring support readiness and smooth transition from development to production
- Align with supply chain and factory teams to resolve product-related shortages, defects, and performance gaps
- Define and track KPIs such as tool uptime, MTBF, field failure rates, response time, and customer satisfaction
- Analyze global product performance data to identify trends and drive proactive improvements
- Provide regular updates and insights to senior leadership
- Drive continuous improvement initiatives focused on reliability, serviceability, and cost reduction
- Implement structured methodologies (e.g., Lean, Six Sigma, DFx) to improve product and support processes
- Standardize troubleshooting methodologies and knowledge management systems across regions
- Lead and develop a global team of product support engineers and specialists
- Establish clear roles, responsibilities, and performance expectations
- Foster a culture of accountability, customer focus, and technical excellence
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YOUR RESPONSIBILITIES
- Design and maintain process and training documentation in accordance with BPMN 2.0 using Signavio, and conduct related process trainings
- Drive the continuous improvement, global rollout, and operational support of the Engineering Change Management process
- Define and implement requirement specifications for process optimizations
- Contribute to the development of the global process landscape and support process integrations and system implementations, including SAP and Teamcenter rollouts
- Manage and coordinate process optimization projects and maintain a global network of product line, regional, and local process experts in collaboration with internal and external partners.
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YOUR RESPONSIBILITIES
- Analyze customer requirements, review specifications and assess technical feasibility
- Act as interface between Engineering/R&D, Sales and Production and translate customer needs into technical specifications
- Support projects from inquiry to implementation and assist in preparing technical proposals and quotations
- Create and maintain relevant technical documentation for projects and internal handovers
- Provide technical support and act as point of contact for customers
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In your career, let’s prove what’s possible.
- Lead the development, documentation, and continuous improvement of standardized operational processes, policies, work instructions, and control methods across key business functions.
- Identify, prioritize, and execute high-impact continuous improvement initiatives using Lean, Six Sigma, Kaizen, DMAIC, and value stream mapping methodologies.
- Champion a culture of continuous improvement across the Salzburg site by driving measurable gains in quality, cycle time, productivity, and cost.
- Partner with engineering and operations teams to embed Design for Quality (DFQ), Design for Manufacturability and Assembly (DFMA), and process discipline into product development and new product introduction (NPI) activities.
- Drive the development and standardization of engineering and operational review practices, including stage-gate rigor, process controls, tolerance analysis, and verification approaches where applicable.
- Lead cross-functional problem-solving efforts to address systemic process issues, eliminate waste, and improve overall business performance.
- Establish and strengthen structured change management practices to ensure process and design changes are evaluated, communicated, and implemented effectively.
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YOUR RESPONSIBILITIES
- Develop and grow the After Sales business in EMEA markets together with our national distributor partners
- Act as a trusted sparring partner for After Sales leaders, supporting them in improving performance and market maturity
- Identify growth opportunities through market insights, data and best‑practice sharing across countries
- Strengthen the uptake of After Sales solutions such as spare parts, service contracts and digital services
- Collaborate closely with internal teams across Spare Part Center, Lead Area Sales Managment, Network Development and Product Management
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In your career, let’s prove what’s possible.
- Review purchase requisitions, manage request for quotes (RFQ’s), and purchase order changes.
- Responsible for ongoing supplier relations commercially supporting the Lam business.
- Partner with cross-functional teams to coordinate purchasing activities to acquire inventory in a cost effective and timely manner.
- Responsible for procurement business system data input and integrity within enterprise-wide systems (ERP).
- Perform cost analysis and volume planning for commodities.
- Monitor the cost, schedule, and scope of assigned subcontracts to negotiate highest quality at best value.
- Interacts closely with suppliers to review and manage performance, deliveries, and quality.
- Work with internal stakeholders to support commodity management, including procurement support, commodity business plans, market trends assessment, pricing, and product availability.
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