6 Employee Customer Service Jobs in Salzburg
Tasks
- Managing a designated customer portfolio via phone (Microsoft Teams) and email
- Handling customer inquiries through a system-supported ticketing platform with AI assistance
- Managing the complete order process, from order entry to on-time delivery
- Preparing quotations and price calculations using digital tools
- Recording and maintaining customer projects, for example during new product introductions
- Creating and maintaining master data (customer and product data)
- Preparing, implementing, and following up on customer agreements, as well as processing complaints
- Organizing and coordinating sales support activities
- Acting as the internal point of contact for the field sales team and serving as a key interface between internal departments
- Supporting cross-functional projects
|
YOUR RESPONSIBILITIES
- Lead, coach, and develop a team of application specialists, fostering a collaborative and high-performing team culture
- Drive the implementation of business and operational requirements within PALFINGER release cycles in close collaboration with the Process & Data Organization (PDO)
- Continuously optimize operational processes, application services, and cross-functional collaboration across business and IT functions
- Manage relationships with external service providers, ensuring effective governance, service quality, and budget compliance
- Contribute to the strategic development of PALFINGER's SAP Operations landscape by driving innovation, standardization, and process improvements
|
YOUR RESPONSIBILITIES
- Develop and consult EMEA markets to drive After Sales growth and profitability
- Strengthen and support distributor networks across the region
- Increase market penetration of service products through strategic initiatives
- Drive retail performance via targeted actions and continuous monitoring
- Collaborate closely with internal stakeholders and external partners
|
YOUR RESPONSIBILITIES
- Develop and grow the After Sales business in EMEA markets together with our national distributor partners
- Act as a trusted sparring partner for After Sales leaders, supporting them in improving performance and market maturity
- Identify growth opportunities through market insights, data and best‑practice sharing across countries
- Strengthen the uptake of After Sales solutions such as spare parts, service contracts and digital services
- Collaborate closely with internal teams across Spare Part Center, Lead Area Sales Managment, Network Development and Product Management
|
YOUR RESPONSIBILITIES
- Ensuring the stable operation and continuous further development of the SAP SuccessFactors modules, including 2nd & 3rd level support
- Design, configuration, and administration of the SuccessFactors platform, including Foundation and cross‑modular functions
- Participation in group‑wide HR‑IT transformation projects, including data migration and integration of new solutions
- Close collaboration with HR and IT stakeholders, as well as coordination of external implementation and service partners
- Analysis of technical requirements, evaluation of new functionalities, and active contribution to the design of the HR system architecture
|
YOUR RESPONSIBILITIES
- Disciplinary leadership and development of team member
- Implementation of operations requirements within the framework of PALFINGER release cycles with your team in close coordination with the Process and Data Organization (PDO)
- Optimization of internal and cross-departmental processes and structures in collaboration with other departments and the Palfinger Process and Data Organization (PDO)
- Coordination and collaboration with external service providers including budget monitoring and governance
|
