YOUR RESPONSIBILITIES
- Ensure smooth communication with dealers by providing information on delivery times, prices, and customized equipment orders while coordinating with suppliers and internal stakeholders
- Monitor order intake, changes, and requests while maintaining service quality across product lines such as Loader Cranes, Hook & Skip Loaders, PALFINGER Equipment, and MCC
- Contribute to reporting activities and support efforts to optimize processes and reduce stock units
- Support customized orders, inquiries, and changes, including acting as a deputy for the Tuning Center and Hook & Skip topics
- Handle after-sales topics including service contracts and cross-border sales coordination
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YOUR RESPONSIBILITIES
- Drive portfolio development by initiating product development projects and business cases for different industry applications.
- Gather, evaluate and prioritize product requirements and unique selling propositions (USPs) from EMEA markets.
- Conduct structured competitive and market analyses to identify trends, opportunities and gaps in our product offering.
- Collaborate closely with Product Line Management, Product Application Management, Sales Training and Product Marketing on product launches and discontinuations.
- Support the EMEA sales teams with application and market know-how to win new business and further develop existing customers.
- Build up new and strengthen existing business relations to lead customers and installation partners.
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YOUR RESPONSIBILITIES
- Develop and consult EMEA markets to drive After Sales growth and profitability
- Strengthen and support distributor networks across the region
- Increase market penetration of service products through strategic initiatives
- Drive retail performance via targeted actions and continuous monitoring
- Collaborate closely with internal stakeholders and external partners
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WAS DICH ERWARTET
- Bereitstellung von technischem Support und Beratung für Händler und Servicepartner (hauptsächlich in der EMEA-Region)
- Mitarbeit bei der Bearbeitung von Garantieansprüchen, einschließlich der Verwaltung komplexer Fälle und Entscheidungen
- Identifizierung und Analyse von wiederkehrenden technischen Problemen und Entwicklung von Verbesserungsmaßnahmen
- Enge Zusammenarbeit mit internen Teams zur Optimierung von Serviceprozessen und zur Gewährleistung einer kontinuierlichen Verbesserung
- Durchführung von Vor-Ort-Besuchen bei Händlern und Kunden, um praktische Unterstützung zu leisten
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