YOUR RESPONSIBILITIES
- Drive solution-oriented sales to key account customers across the EMEA region
- Conduct market analysis and define strategic targets
- Support and collaborate with local dealers to ensure customer satisfaction
- Work closely with internal stakeholders at both EMEA and corporate level
- Provide support in handling customer claims and ensuring timely resolution
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Welcome to Yourself
- Planung, Steuerung und Umsetzung von bereichsübergreifenden Projekten im Vertriebs- und Operationsumfeld
- Analyse bestehender Prozesse und Identifikation von Optimierungspotenzialen
- Einführung neuer Tools, Systeme oder Workflows (z. B. CRM, ERP, Reportingstrukturen)
- Unterstützung bei Produkteinführungen, Go-to-Market-Projekten und neuen Vertriebskanälen
- Koordination interner Stakeholder sowie externer Partner und Dienstleister
- Erstellung von Projektplänen, Timelines, Budgets und Reportings
- Monitoring von KPIs sowie Erfolgsmessung von Maßnahmen
- Sicherstellung reibungsloser Übergaben in den operativen Betrieb
- Unterstützung des Managements bei strategischen Initiativen und Entscheidungsgrundlagen
- Aktive Mitgestaltung einer effizienten und skalierbaren Organisationsstruktur
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YOUR RESPONSIBILITIES
- Define and own global product marketing and positioning strategies across the entire product lifecycle to drive sustainable business growth
- Lead and shape go-to-market strategies in close collaboration with Product Management, Sales, and Regional Marketing, ensuring alignment, strategic clarity, and global consistency
- Drive global product launches for complex products and services, managing timing, narrative, and readiness, with structured handovers to regional teams
- Develop product positioning and messaging frameworks that translate technical features into customer-relevant benefits and clear competitive differentiation
- Act as a strategic partner and project leader, collaborating across Product Management, Sales, and Service to align perspectives, manage cross-functional initiatives, and deliver against objectives, timelines, and budgets
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YOUR RESPONSIBILITIES
- Support of and close cooperation with selected customers, partners and international Palfinger Marine entities
- Analysis of inquiries, preparation of quotations and technical and commercial clarifications
- Close cooperation with Palfinger internal departments, like Design, Application Engineering, Project Management, Production, After Sales and more
- Special focus on offshore wind business
- Further development and optimisation of Sales tools and processes
- Visit of international customers and exhibitions
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Tasks
- Independent support of an assigned customer portfolio via phone (MS Teams) and email
- Handling customer inquiries through a system-supported ticketing system with AI assistance
- End-to-end order processing – from order entry to on-time delivery
- Preparation of quotations and price calculations using digital tools
- Entry and maintenance of customer projects, e.g. for new product introductions
- Creation and maintenance of master data (customer and product data)
- Preparation, implementation, and follow-up of customer agreements, including complaint management
- Organization and coordination of sales support activities
- Internal point of contact for the field sales team and central interface between internal departments
- Participation in cross-functional projects
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Tasks
- Responsibility for the legally compliant creation and review of labels based on current specifications (declaration, documentation, compliance)
- Creation and maintenance of sample and finished product specifications in accordance with applicable legal requirements
- Implementation of linguistic adjustments and extensions in more than 42 languages, as well as maintenance of international country‑ and customer‑specific requirements
- Operational support and management of label inventories for several international locations
- Subject‑matter contact person for internal departments such as Production, Customer Service, Product Management and Logistics
- Documentation and maintenance of process documentation as well as country‑ and customer‑specific requirement tables
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YOUR RESPONSIBILITIES
- Define, document, and continuously improve business processes and Palfinger Development Process (PDP) architecture, ensuring standardization and compliance across all process guidelines
- Take ownership of assigned data objects—including structure, creation, modification, and deletion—and ensure data accuracy, consistency, and KPI performance
- Evaluate, prioritize, and document Requests for Change (RFC), manage release activities, and support process testing, training, and roll‑outs
- Monitor and report process and data KPIs, identify improvement opportunities, and lead initiatives for efficiency and harmonization
- Support Process Owners and Managers, coordinate data experts, and lead data cleansing or improvement projects while fostering knowledge transfer across teams
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Your responsibilities:
- Provide leadership to the global supplier quality team, fostering collaboration, excellence, and continuous development.
- Partner with Procurement & SCM to strategically select, evaluate, and develop suppliers, aligning with PALFINGER's vision and supporting the PDP process for new products.
- Manage complaints and oversee supplier audits, certifications, and compliance with key standards (e.g., ISO 9001, ISO 14001, ISO 45001, ISO 50001).
- Drive customer satisfaction by leading global quality initiatives and advancing supplier performance.
- Lead continuous process improvements by setting quality objectives, promoting innovation, and optimizing supply chain performance.
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YOUR RESPONSIBILITIES
- Monitor and analyse competitive products, performance, and capabilities. Communicate insights to the product development team and define countermeasures against competitive positions
- Collect and interpret the voice of the customer (VOC) and stakeholder requirements in a solution-neutral form. Support evaluation of regulatory requirements, norms, and standards. Review stakeholder requirement documents and assess scope changes during development
- Provide feedback on technical feasibility, risks, and opportunities for product portfolio planning. Support the process of maximising value proposition for individual products and the overall portfolio. Communicate product plans and strategy to ensure alignment across stakeholders
- Assist in developing business opportunity proposals and business cases during early PDP phases. Act as an interface between product development and business functions to ensure feasibility and risk assessment
- Assemble information for gate reviews and provide critical analysis for decision-making. Evaluate and communicate impacts of scope changes on technical concepts, costs, and risks
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