YOUR RESPONSIBILITIES
- Act as the main contact for retrofit and modification requests from customers, dealers and service partners
- Translate customer needs into clear technical solutions in close cooperation with design teams
- Develop and prepare retrofit and modification offers, including service kits
- Manage projects from initial inquiry through successful completion
- Build in-depth knowledge of PALFINGER marine and wind cranes to create effective solutions
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Your Responsibilities:
- Provide disciplinary leadership and development for a team of technical experts, fostering a high-performance and collaborative culture.
- Oversee the implementation and global rollout of a company-wide PLM solution, ensuring alignment with business goals and stakeholder requirements.
- Coordinate the integration of PLM, working closely with the Process and Data Organization (PDO).
- Lead process optimization initiatives across departments, ensuring efficient and scalable solutions.
- Manage external service providers, including contract governance, performance monitoring, and budget control.
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YOUR RESPONSIBILITIES
- Disciplinary leadership and development of team member
- Implementation of operations requirements within the framework of PALFINGER release cycles with your team in close coordination with the Process and Data Organization (PDO)
- Optimization of internal and cross-departmental processes and structures in collaboration with other departments and the Palfinger Process and Data Organization (PDO)
- Coordination and collaboration with external service providers including budget monitoring and governance
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In your career, let’s prove what’s possible.
- Support understanding of customer processes, applications, and use cases to inform internal product and technology execution
- Participate in PDR, NPI, and beta-site activities by contributing technical inputs, observations, and structured feedback
- Assist in translating customer requirements and issues into clear, actionable technical information for internal teams
- Contribute to learning loops by documenting gaps, issues, and improvement opportunities identified during execution
- Collaborate closely with Engineering, Product Management, Field Service, and other partners to support aligned execution
- Support customer-facing technical discussions under guidance, building confidence and credibility over time
- Develop technical breadth and application knowledge toward becoming an effective customer-facing SME
- Travel up to 10–15% annually to support local account teams and direct customer engagements
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Fast Facts
- Knowledge: EC61131-3 programming and runtime systems, industrial network communication (e.g.PROFINET, EtherNet/IP, OPC UA), industrial automation, edge computing
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Focus: IEC61131-3 programming environment, IT/OT convergence, container architectures -
Location: Salzburg (on-site) - Level: Professional (automation experience required)
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- Consult and support business processes with focus on SAP EWM, SAP MM (Purchasing), and SAP TM
- Design, document, implement/customize, and optimize logistics processes in alignment with the Process & Data Organization
- Participate in and contribute to specification workshops for new business requirements
- Coordinate and collaborate with external implementation partners, acting as an interface between PALFINGER and external teams
- Independently manage tasks such as leading work packages or (part) project leadership, including preparation and reporting of workshops and project meetings, as well as handling incidents in assigned modules
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YOUR RESPONSIBILITIES
- Provide business process consulting with a focus on SAP SD and CS / S4 Service modules
- Design, document, customize, and optimize logistics processes in alignment with the Process & Data Organization
- Participate in requirement and specification workshops for new business demands
- Coordinate and collaborate with external implementation partners as an interface to internal teams
- Independently manage work packages or (sub-)projects, including preparation and reporting of workshops and meetings
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