System Service Manager

Elsbethen, Österreich, Vollzeit

Are you ready to empower our dynamic team to push boundaries and achieve greatness? If so we want you to join the powerhouse team at Red Bull’s IT department, where external partnerships drive operational excellence and cutting-edge project execution.

As the System Service Manager you are responsible for driving excellence and stability in our operational ecosystem. You are the skilled leader to centralise vendor, consultant, contract, and budget management responsibilities. By streamlining processes and building sustainable relationships, you play a pivotal role in enhancing quality and ensuring long-term success. 

RESPONSIBILITIES

Areas that play to your strengths

All the responsibilities we'll trust you with:

VENDOR MANAGEMENT

It is your responsibility to develop the partner landscape to meet and exceed current and future requirements, while building a trusting and well-coordinated ecosystem of internal and external resources that can fulfill both current and emerging demands.

CONSULTANT MANAGEMENT

As System Service Manager, you prepare a demand-driven consultant portfolio. This includes conducting performance reviews, tracking qualifications and skills, and providing recommendations to stakeholders. You onboard new consultants to enhance the available skillsets and ensure they can be effective from day one by offering onboarding sessions, templates, and procedures at scale.

BUDGET MANAGEMENT

In this role you are responsible for managing all budgets related to the services within our team. This responsibility includes cost control, invoice processing, and budget planning in accordance with our company standards. You are expected to optimise expenditures and ensure that the budget is utilised in a manner that is both sustainable and profitable for the company.

CONTRACT MANAGEMENT

You review and refine existing contracts, lead negotiations, and implement contractual improvements. You work closely with our internal experts and legal colleagues to establish a long-term foundation for sustainable vendor relationships.

OPERATIONS MANAGEMENT

You standardise and operationalise tracking across the service portfolio ensuring that service level agreements are maintained and aligned with support levels and stakeholder requirements. You ensure that the various support entities collaborate effectively and that all partners are utilised according to their strengths. You independently drive operational improvements and work closely with service owners to achieve significant enhancements in operations.

REPORTING

Everything you do in this role should be data-driven and backed by profound analytical insights. To achieve this, you utilise our diverse monitoring and reporting portfolio and compile a toolset that provides the data you need to make informed decisions and clear recommendations.

EXPERIENCE

Your areas of knowledge and expertise

that matter most for this role:

• IT-related degree, or a degree in economics or law with a strong affinity for IT
• At least 3 years of professional experience in a similar position
• Fluent English skills, German is a plus
• Extensive experience in budgeting and cost management 
• Demonstrated experience in contract management and negotiation skills
• Strong commitment to standardizing and streamlining approaches and processes
• Excellent communication skills and a proven ability to build sustainable relationships
• High level of self-responsibility and reliability paired with a structured, analytical and diligent work style and a strong learning agility

Travel 0-10%

JOIN THE TEAM

Got what it takes?

In your application we want to see your personal style - what makes you tick and why you think your next opportunity is here with us.