RESPONSIBILITIES
- 1 to 3 years of professional experience with global brands (preferably in the FMCG/CPG industry) or market-leading eCommerce players, across Sales or Marketing. Previous eCommerce experience or background is highly valued
- Strong strategic thinking, a hands-on mentality, and a pragmatic approach to developing projects and initiatives from scratch. Enthusiastic about raising the bar and driving initiatives to the next level
- Exceptional communication skills, with the ability to simplify complex business challenges into practical and relevant terms
- Proven ability to influence a wide range of stakeholders across all levels of the organization
- A strong understanding of cultural differences, with the ability to collaborate effectively across diverse teams, both locally and internationally
- Entrepreneurial spirit with a strong sense of ownership. Thrives when working independently and is motivated to steer their own career and projects
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RESPONSIBILITIES
- 7+ years of experience in FMCG industry and/or Technology, with at least 3 years focused on digital transformation in sales and distribution managing high performing teams
- Bachelor/Master degree from University, Technical University (FH Schule) or college in Business, Information Technology, or related field.
- Excellent command of English (written and spoken), German is a plus
- Track record implementing CRM, sales force automation, and/or Distribution Management platforms in FMCG environments
- Strong project management and stakeholder engagement skills
- Solid understanding of retail execution, distributor management, trade marketing, and field sales dynamics
- Entrepreneurial in solving problems and focused on delivering results
- Strong communicator with the ability to simplify complex concepts and strong selling skills to influence various stakeholders
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Your responsibilities
- Lead and manage the Service deliverables of Palfinger's product developments across all product lines, ensuring alignment with with product development and customer project processes.
- Establish and drive a strong PMO structure to enhance transparency, efficiency, and project success in service-related initiatives.
- Support Product Managers in improving products, integrating customer feedback, and developing new service features.
- Oversee global rollout of service products and tools, ensuring market readiness through collaboration with regional teams.
- Build a global Market Manager Network (Sales Ambassadors) within PALFINGERs Sales&Service Organization to strenghten After Sales Products and support their rollout proces.
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Wir möchten die Welt bewegen
- Konzeption, Umsetzung und Weiterentwicklung unseres After Sales Kernsystem
- Schnittstelle zu den Hersteller Marken, Groß- und Einzelhandel sowie zu den internen Abteilungen der Porsche Informatik
- Leitung von Einführungsprojekten bei den ausgewählten Tochterunternehmen in Zusammenarbeit mit allen betroffenen Stakeholdern
- Sicherstellung des Wissenstransfers und Applikations-Tests
- Anforderungsmanagement in Abstimmung mit dem Fachbereich und den betreuten Märkten
- Ansprechperson für Anfragen und unsere Konzernländer
- Unterstützung des Teams bei der Umsetzung weiterer After Sales-Projekte
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Tasks
- Independent support of an assigned customer portfolio via phone (MS Teams) and email
- Handling customer inquiries through a system-supported ticketing system with AI assistance
- End-to-end order processing – from order entry to on-time delivery
- Preparation of quotations and price calculations using digital tools
- Entry and maintenance of customer projects, e.g. for new product introductions
- Creation and maintenance of master data (customer and product data)
- Preparation, implementation, and follow-up of customer agreements, including complaint management
- Organization and coordination of sales support activities
- Internal point of contact for the field sales team and central interface between internal departments
- Participation in cross-functional projects
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What can we expect?
- A degree in business administration, logistics or comparable fields of science with initial professional experience in the automotive industry in an operational stock management role (or comparable).
- Alternatively, you have completed your vocational training and have at least 5 years of professional experience in an operational stock management role (or comparable).
- Experience with the BMW Group ordering system IVS-R will be a plus.
- Familiarity with BMW Group Products and Processes and confidence to handle and communicate with various Interface partners, e.g. with specialist departments, central functions and 3rd party providers.
- The ability to accurately track inventory and run predefined reports.
- Good organizational and planning skills.
- Personal initiative and 100% reliability.
- Team spirit and intercultural skills.
- Fluent in business English
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Wir möchten die Welt bewegen
- Betreuung und Mitgestaltung des hochmodernen Verkäuferarbeitsplatzes VU3 als eines der Kernsysteme der PHS
- Sicherstellung des Life-Cycle-Managements in einem agilen Umfeld inkl. regelmäßigem Stakeholder-Austausch und Training
- Release-Planung, Priorisierung, Einplanung und Steuerung von Requirements in agiler Co-Creation mit unserem Entwicklungspartner, sowie den fachlichen Testabnahmen im Entwicklungsprozess
- Betreuung des Marktes Österreich und die kontinuierliche Weiterentwicklung der Prozesse anhand des internationalen Standards
- Projektleitung/Projektmanagement von Subprojekten zur Optimierung von Prozessen im Bereich VU3 Retail Sales
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ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
- Through internal rotation, you will get to know many different departments and diverse areas of responsibility (internal and external accounting, front office, purchasing & invoice control, HR, sales/marketing).
- You enjoy office work and carry out administrative tasks.
- You will assist with a variety of commercial tasks, prepare data for accounting and cost accounting, and create evaluations.
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