5 Customer Support Specialist Jobs in Salzburg
Was du tun wirst:
- Freundlicher Empfang und Betreuung der Kunden in der Serviceannahme
- Entgegennahme von Serviceaufträgen und präzise Erfassung relevanter Informationen
- Klärung von Kundenanliegen und kompetente Beratung zu den Serviceleistungen des Kunden
- Vereinbarung und Koordination von Werkstattterminen
- Erstellung von Kostenvoranschlägen und verständliche Erläuterung der Reparaturarbeiten
- Sicherstellung eines hohen Servicestandards und Gewährleistung der Kundenzufriedenheit
- Enge Zusammenarbeit mit internen Abteilungen, insbesondere mit der Werkstatt
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YOUR RESPONSIBILITIES
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Manage the global spare parts sales order process in coordination with the global service team and the regional spare parts teams -
Develop and support the regional parts teams in parts pricing and discounts and tools (Excel & SAP) on a global level -
Using your SAP knowledge, you will shape the process and support SAP rollouts -
You will write process flows and training documents and be able to train people -
Manage the master data for sales orders, pricing/discounts, and spare parts reports
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ALL ABOUT: CREATING SAFETY BY TECHNOLOGY
- You will be responsible for the technical and organizational management of a 25-strong support team - including planning, management and further development.
- In close cooperation with our specialist departments, you will ensure that our customers' control center operations run smoothly.
- You will always maintain an overview, develop ideas for process optimization and implement measures to sustainably increase customer satisfaction.
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RESPONSIBILITIES
- University degree (Bachelor's or Master's) with focus on supply chain management or logistics
- Fluent in English, German is considered as a plus
- 3+ years of professional experience in the field of (production) planning, supply chain management, or logistics.
- Experience with SAP S4/HANA, planning systems preferably SAP IBP and master data systems (SAP MDG-M) is advantageous.
- Very good MS Office skills, especially Excel.
- Analytical, precise and structured way of working.
- Process- and solution-oriented, able to work under pressure, organisational talent.
- Team Player mindset! You will be inserted in a multi-cultural and multi-skilled environment.
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RESPONSIBILITIES
- Fluent in English
- 3+ years of experience working with Retailer Loyalty Card Data
- Highly analytical with a strong ability to work with large data sets with a proven track record in turning data into insight and drive insights into action
- Excellent Excel analysis and visualization skills (Power BI, Tableau are a plus)
- Strong design skills (PPTX is a must)
- Attention to detail, process driven and structured
- Excellent communication skills, experienced presenter with the ability to conceptualize and simplify complex ideas with the ability to influence cross-functional teams
- Strong project management as well as innovative, solution-oriented mindset
- Inquisitive, passionate, self-motivated and results driven
- Ability to work effectively in a team environment
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