4 Claim Management Jobs in Salzburg
Was dich erwartet
- Leitung von Projekten und virtuellen Projektteams zur Vereinheitlichung von Gewährleistungs- und Garantieprozessen, sowie Mitarbeit in Projekten als Experte für Serviceprozesse
- Strategische Umsetzung und Optimierung von Prozess-Standards im Bereich After Sales & Service
- Datengetriebenen Früherkennung von Optimierungsbedarfen, inkl. Reporting
- Produktlinienübergreifende Anlaufstelle zur Weiterentwicklung des Claim Managements
- Steigerung der Produktqualität und Effizienz im Reklamationswesen
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YOUR RESPONSIBILITIES
- Analysis, definition, standardization, and documentation of innovative global processes in the area of Digital Sales of Services and Claim Management
- Design and maintenance of engaging process documentation (BPMN) and training materials, as well as conducting process implementation tasks and training for our subsidiaries on-site
- Evaluation and prioritization of various requirements in the service areas and seamless implementation in collaboration with internal teams and external partners
- Coordination and support of our process expert group, as well as close collaboration with the Process Owner and the Senior Process & Data Manager to develop and implement effective process strategies
- Definition and monitoring of essential KPIs to provide valuable insights that contribute to troubleshooting and performance optimization in our service units
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YOUR RESPONSIBILITIES
• Lead and further develop the international PLQM team, focusing on strategic quality management initiatives and the continuous improvement of products and processes • Actively contribute to the strategic direction and participate in release decisions within the development process of the Global Product Line • Define, optimize, and implement global quality and environmental management processes, while managing the Q-Circle to drive collaborative problem-solving initiatives • Apply advanced quality management tools and methods to enhance efficiency and ensure compliance with quality and safety standards throughout the Product Development Process (PDP) and the entire product lifecycle • Conduct training sessions to increase quality awareness and provide technical support to further develop and improve claim management processes
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Your responsibilities
- Support product development by applying quality tools, managing deviations, and focusing on strategic quality management initiatives
- Contribute to strategic direction and participate in release decisions in the Marine development process
- Define, optimize, and implement global quality, health, safety, and environmental management processes, while managing the Q-Circle
- Apply advanced quality management tools to enhance efficiency and ensure compliance with standards throughout the Product Development Process (PDP) and product lifecycle
- Conduct training sessions to increase awareness and provide technical support for improving the claim management process
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